UX Researcher, Amazon Business, User Experience Research team

Amazon; London; On-site; GBP 40,000 - 80,000

Job description

UX Researcher, Amazon Business, User Experience Research team

Job ID: 2935683 | Amazon Spain Services, S.L.

This position will help Amazon Business (AB) realize its enormous potential to help businesses flourish by providing AB the insights it needs to make better decisions for our customers. We employ a variety of methods to generate the insights for multiple stakeholders, including product teams, sales, and marketing.

Key job responsibilities

Amazon Business is looking for a UX Researcher to help reinvent how employees buy for work. Launched in 2015, Amazon Business aims to do for offices, factories, hospitals, schools, and public agencies what Amazon.com did for everyday consumers—make buying easier, faster, and more efficient.

As a UX Researcher based in Madrid, Spain, you’ll join a fun, growing global team of user experience experts taking a fresh-eyed look at the complex world of business purchasing and trying to make it easier and more intuitive for everyone from receptionists to CEOs.

We’re looking for an enthusiastic researcher to explore the world of business customers and generate insights that connect product experiences to business customers. Your focus will cover all aspects of UX research, from learning more about our customers to uncover problems that need to be solved to validating the impact of our designs. You will work with other UX researchers to build the skills of the entire UX team to create a research-driven organization.

If you love getting to the “a-ha” moment, when the solution to a customer problem reveals itself in the data—then let’s talk.

What you’ll do

1. Plan and execute a wide variety of research activities with customers with a focus on qualitative studies.
2. Generate insights from business analytics and customer feedback.
3. Generate ideas on new or more efficient ways to answer questions that we have about customers.
4. Collaborate with senior researchers on research projects.
5. Collaborate with designers and product managers to solve problems with data.
6. Work across all of Amazon to drive better research practices and bring attention to business customers.

This position is located in MADRID, Spain, and candidates must be proficient in business English to be considered.

A day in the life

The day-to-day for this position mainly focuses on finding, sizing and prioritizing research opportunities; developing study plans for those research opportunities; executing those studies, and presenting the findings to stakeholders.

About the team

As of today, the Amazon Business (AB) UXR team has 15 members at different locations (AUS, SEA, MAD). In Madrid we currently have a 15+ AB UX members, 4 of them researchers.

BASIC QUALIFICATIONS

- Significant experience in the field of research and/or design
- Master's degree or equivalent experience
- Experience in both qualitative and quantitative research methods

PREFERRED QUALIFICATIONS

- Experience in B2B or B2C e-commerce or financial services
- Experience with RITE usability method and an understanding of how to impact design and product decisions in a fast-moving and fast-changing development environment
- Broad knowledge of research methodologies and the proven ability to execute the right methodology to get the needed result.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.