Apprentice Outpatients Call Handler

Getting In Limited; Bristol; On-site; GBP 40,000 - 60,000

Job description

Apprentice Outpatients Call Handler

Apply From: 03/04/2025

Learning Provider

Delivered by NORTH BRISTOL NATIONAL HEALTH SERVICE TRUST

Employer

North Bristol NHS Trust

Vacancy Description

As a member of the Centralised Outpatient Services team, the post holder will have responsibility for answering a wide variety of calls and queries from patients every day. On average, each call handler answers approximately 80 calls per day in a challenging environment.

Reporting to the Outpatients Team Leader, the post holder will ensure the responsive and professional standards of the North Bristol Outpatients Team are always maintained.

We are looking for talented individuals willing to work hard, with a positive attitude and with a flexible approach to change who can make a significant contribution to the important work of this highly performing team.

Key Details

Vacancy Title

Apprentice Outpatients Call Handler

Employer Description

There are over 12,000 reasons why North Bristol NHS Trust is a place to be #NBTProud of. We support and care for every member of staff, every carer, every visitor, and will always put the patient first.

Vacancy Location

Southmead Hospital Westbury on Trym Bristol BS10 5NB

Wage Frequency

Custom

Number of Vacancies

4

Vacancy Reference Number

1000313265

Key Dates

Apply From

03/04/2025

Closing Date For Applications

2025-04-15 23:59:59

Interview Begin From

Possible Start Date

2025-05-30 00:00:00

Training

Training to be Provided

This role includes the study of the nationally recognised apprenticeship standard - Level 2 Customer Service Practitioner and will include:

Gaining a nationally recognised qualification via our dedicated onsite Apprenticeship Centre.

Having dedicated 1:1 tutor meetings monthly, and attending classroom lessons on site at our Learning and Research building every month.

Gaining knowledge of the structure, function, and values of the NHS and an understanding of the scope of their role within customer service.

Developing skills to identify customer needs, preferences, and expectations, and how this can enhance the overall customer experience through effective communication and problem-solving, as well as much more.

A wide range of support resources available to you, and time given to study and attend lessons. As well as access to peer and mentor support.

Learning Provider

NORTH BRISTOL NATIONAL HEALTH SERVICE TRUST

Skills Required

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working