Sales & Customer Service Associate

Massage Envy Franchising, LLC; London; On-site; GBP 80,000 - 100,000

Job description

Overview

Do you have a passion for helping others?

We support you to be your best while we work together to help clients feel their best.

As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Receive hourly base pay starting at $16 per hour plus bonuses and commissions
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• Earn free and discounted massage, skincare or stretch services
• 25-40% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred not required)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services (preferred)
• Work well independently while also having the ability to work well and collaborate with others

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained teams that are invested in the success of you and the business
• Award programs (like Sales Associate of the Year) and more
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

If you are eager to interview for this position, please submit your application and email [e-mail] directly. Otherwise, applications will be processed in the order they are received.

Job ID

2025-233987