Reservations Supervisor

Rosewood Hotel Group; London; On-site; GBP 100,000 - 125,000

Job description

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

A seamless booking experience sets the tone for an unforgettable stay. As our Reservations Supervisor, you’ll lead the team in handling every inquiry with precision, warmth, and efficiency. From managing daily operations to training agents and fine-tuning booking strategies, you’ll ensure that every guest interaction is smooth, professional, and perfectly aligned with the Rosewood brand.

Key Responsibilities:

1. Support and mentor the reservations team, ensuring exceptional service and a strong conversion mindset.
2. Oversee inquiries, payments, and reservation details, ensuring accuracy and seamless guest experiences.
3. Monitor booking trends, maintain rate codes, and support revenue management strategies.
4. Coach new team members, facilitate ongoing training, and maintain SOPs to keep standards high.
5. Manage daily operations, liaise with other departments, and step in for the Reservations Manager when needed.

About You:

1. You understand luxury hospitality and know how to turn inquiries into bookings.
2. You bring out the best in your team, supporting their growth while maintaining high performance.
3. Accuracy is second nature to you, from payment processing to guest preferences.
4. You engage effortlessly with guests, colleagues, and external partners.
5. You anticipate challenges, solve problems quickly, and keep things running seamlessly.

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.