Admissions Officer

Global Banking School; Birmingham; On-site; GBP 25,000 - 35,000

Job description

This role is not eligible for visa sponsorship!

Reporting to the Admissions Manager, the Admissions Officer will facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and academics.

Responsibilities

• Support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
• Contribute a vital service to support GBS in meeting its targets for recruitment across all programmes.
• Manage time effectively, prioritising work to meet demands and recruitment deadlines.
• Maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
• Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns (such as HESA).
• Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. Deal with all internal and external queries concerning the progress and status of an application.
• Provide a quality, customer-focused first line, advisory and information service, giving initial support and guidance on admissions policies and procedures.
• Carry out initial checks on applications for a portfolio of courses, including but not limited to minimum entry requirements, criminal convictions, multiple application identification, and immigration checks.
• Monitor the responses of applicants to decisions and update the information on the institution's student record system.
• Invigilate all assessments taking place in the assessment centre and offer support to applicants if required and support the staff member conducting interviews.
• Book interviews with prospective applicants via phone, email, and SMS.
• Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.
• Assist the Business Development Team with Open days when required.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned.

Minimum Requirements

• Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
• Experience of being administratively self-sufficient and accustomed to exercising initiative.
• Confident user of the Microsoft Office package.
• Experience of prioritising and ability to balance a diverse workload while working with precision.
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
• Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
• Ability to manage change and respond positively to new challenges.
• Pro-active, responsive, motivated, and approachable.
• Ability to work under pressure.
• A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
• A methodical and organised approach to work with a high level of accuracy and an eye for detail.
• Committed to working as part of a team.
• Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.

Desirable

• Degree, relevant professional qualification, or equivalent experience in relevant roles.
• General understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.
• Demonstrable experience of the workings of an Admissions or related team.
• Experience in a course advisory role.
• Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
• Experience with student management systems (e.g., SITS, Salesforce, Unit4).
• Experience with the UKVI Sponsoring System & Student Route regulations.
• Creative and innovative approach to problem solving.
• Knowledge of two or more languages.
• A high degree of judgement to make recommendations or decisions.

Standard Benefits of Employment at GBS Include:

• 25 days annual leave, plus 8 public holidays.
• 1-day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme with NEST.
• Tuition reimbursement for career development courses.
• Cycle to Work scheme.
• Access to GBS “Life” - discounts platform, wellbeing centre and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.
• Specsavers eye care vouchers.
• Access to a TOTUM discount card and eligibility for a Costco membership.

The successful candidate will also be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role, and to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

We improve lives through education, committing to inclusiveness and realising the power of diversity each day. We are proud of the many backgrounds, experiences, beliefs, and cultures here at GBS — people are the heart of everything we do and our aspirations for the society we want to see in the future.

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