Single Point of Access Admin Manager

Oxford Health NHS Foundation Trust; Abingdon; On-site; GBP 29,000 - 37,000

Job description

Main area Administration Management Grade Band 5 Contract Permanent: 37.5 Hours a week Hours Full time - 37.5 hours per week (Service operations 0800-2000 7 days a week) Job ref 267-CH7019845

Site Split between Abingdon Community Hospital / The Fiennes Centre, Horton General Hospital Town Abingdon / Banbury Salary £29,970 - £36,483 per annum Salary period Yearly Closing 02/04/2025 23:59

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

Job overview

Do you thrive in face paced environments where patient care is the most important thing in everything we do?

An exciting opportunity has arisen for a highly motivated Band 5 Administration Manager to join our busy but rewarding Single Point of Access (SPA) team.

SPA is a triage service enabling members of the public, GPs, and other healthcare professionals to make referrals to community health services.

Main duties of the job

The Admin Manager will manage, support and coordinate the administration support for the Single Point of Access (SPA) team ensuring the Admin Team across both sites work to processes which are efficient and effective, meaning our patient experience is of the highest quality and free from avoidable delays in accessing treatment and interventions at home which will prevent hospital admissions. Working closely with the operational and clinical management teams to ensure our admin provision and data reporting is supporting all parts of the service.

Detailed job description and main responsibilities

• Ensure comprehensive, effective and efficient administration provision for the SPA service.
• Provide management support, performance development and wellbeing across the wider Admin Team including splitting time across both sites.
• Work with the Data Team and Telecommunications Team to ensure SPA performance reports relating to the performance of the service are available and monitored on a regular basis.
• Responsible for exception reporting and communicating key messages of risk areas within performance monitoring to the Operational Management Team as quickly as possible.

Person specification

Qualifications

• Degree business level administration or management qualification, or equivalent experience.
• Evidence of Continuing Professional Development.
• Experience in a similar environment.

Further Training

• IT literate with advanced skills in Microsoft Word and PowerPoint.
• Highly numerical and with good analytical skills.
• Specific experience in interrogating data and reporting.

Personal Qualities

• Excellent and calm telephone manner.
• Specific evidence of being able to multi-task, deal with conflicting/demanding priorities.
• Specific evidence of being able to plan and organise own and others workload.
• Specific evidence of being able to use initiative and deal with challenging situations.