Single Point of Access Admin Manager

Wales Medicines Strategy Group; Swindon; On-site; GBP 29,000 - 37,000

Job description

Main area: Administration Management

Grade Band: 5

Contract: Permanent

Hours: Full time - 37.5 hours per week (Service operations 0800-2000 7 days a week)

Job ref: 267-CH7019845

Employer: Oxford Health NHS Foundation Trust

Employer type: NHS

Site: Split between Abingdon Community Hospital / The Fiennes Centre, Horton General Hospital

Town: Abingdon / Banbury

Salary: £29,970 - £36,483 per annum

Salary period: Yearly

Closing: 02/04/2025 23:59

Single Point of Access Admin Manager

Band 5

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Job overview

Do you thrive in fast-paced environments where patient care is the most important thing in everything we do?

An exciting opportunity has arisen for a highly motivated Band 5 Administration Manager to join our busy but rewarding Single Point of Access (SPA) team.

SPA is a triage service enabling members of the public, GPs, and other healthcare professionals to make referrals to community health services.

Main duties of the job

• Manage, support and coordinate the administration support for the Single Point of Access (SPA) team.
• Ensure the Admin Team across both sites work to processes that are efficient and effective.
• Work closely with the operational and clinical management teams to ensure our admin provision and data reporting supports all parts of the service.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount
• Lease car scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (waiting lists may apply)
• Staff networking and support groups

Detailed job description and main responsibilities

• Ensure comprehensive, effective and efficient administration provision for the SPA service.
• Provide management support, performance development and wellbeing across the wider Admin Team including splitting time across both sites.
• Work with the Data Team and Telecommunications Team to ensure SPA performance reports relating to the performance of the service are available and monitored on a regular basis.
• Responsible for exception reporting and communicating key messages of risk areas within performance monitoring to the Operational Management Team as quickly as possible.

Person specification

Qualifications

• Degree business level administration or management qualification, or equivalent experience.
• Evidence of Continuing Professional Development.
• Experience in a similar environment.

Further Training

• IT literate with advanced skills in Microsoft Word and PowerPoint.
• Highly numerical and with good analytical skills.
• Specific experience in interrogating data and reporting.

Personal Qualities

• Excellent and calm telephone manner.
• Specific evidence of being able to multi-task, deal with conflicting/demanding priorities.
• Specific evidence of being able to plan and organise own and others workload.
• Specific evidence of being able to use initiative and deal with challenging situations.

Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.

We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.

Employees are expected to undertake mandatory and statutory training related to their role.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.