Chief Operating Officer

Griffin Fire; London; On-site; GBP 80,000 - 150,000

Job description

The Role:

We are seeking an experienced, strategic, and forward-thinking Chief Operating Officer (COO) to join our executive team. This leader will play a pivotal role in driving operational excellence, scaling our business efficiently, and ensuring alignment with our long-term strategy. The ideal candidate will bring a strong background in operations, strategy, and delivery management, preferably with experience in scaling enterprise SaaS companies. The COO will work closely with the CEO and other senior leaders to execute our vision, translating high-level strategy into operational plans and ensuring consistent, high-quality delivery across the business.

What You Will Be Doing

Operational Leadership:

• Translate the company’s strategic objectives, defined by the CEO, into actionable and measurable operational plans.
• Lead the business in achieving scalability, focusing on processes, systems, and resources to support rapid growth.
• Own cross-functional collaboration to ensure all departments are aligned with the company’s goals and operating effectively.
• Oversee operational efficiency, ensuring streamlined and effective processes across departments.

Strategic Planning and Execution:

• Partner with the CEO to design and execute short- and long-term strategic plans, driving business growth and market positioning.
• Lead the company-wide planning process, ensuring that strategic objectives and operational key results (OKRs) are well-defined, aligned, and delivered.
• Facilitate quarterly and annual OKR planning, ensuring alignment with company goals and consistent delivery across all teams.
• Ensure organisational goals are clear, communicated, and embedded in the day-to-day operations of each department.

Performance Monitoring and Reporting:

• Establish key performance indicators (KPIs) that align with overall strategic objectives, ensuring that company performance is tracked and optimised.
• Regularly report on operational and financial performance to the executive team and board, ensuring transparency and clarity on progress toward key goals.
• Implement appropriate systems and tools to ensure data-driven decision-making across the organisation.

Team Leadership and Culture:

• Champion startup principles across the business, encouraging a bias toward action, accountability, and delivering measurable external impact.
• Mentor and lead direct reports, ensuring clarity in roles, responsibilities, and goals, while fostering a collaborative, innovative environment.
• Work closely with department leads in Commercial, Marketing, Sales, Customer, Product, and Engineering to ensure strategic initiatives are aligned across the company.

Key Responsibilities:

• Drive the implementation and execution of the company’s strategy.
• Act as a key partner to the CEO, advising on business decisions, strategic initiatives, and operational challenges.
• Oversee day-to-day business operations, ensuring optimal performance, resource allocation, and delivery against objectives.
• Align cross-functional teams and resources to deliver on strategic priorities, ensuring that teams work cohesively to achieve business outcomes.

What We Need from You:

• Proven experience in an operational leadership role within a SaaS startup or scale-up.
• Strong background in operational management, and delivering against strategic goals.
• Excellent ability to scale operations efficiently, creating systems and processes that support rapid growth.
• Outstanding leadership skills, with a track record of building and managing high-performing teams.
• Strong cross-functional coordination and communication skills, with the ability to ensure alignment across departments.
• Ability to operate in a fast-paced, dynamic environment with a startup mentality and growth mindset.

Preferred but Not Required:

• Experience in a B2B enterprise SaaS environment.
• Familiarity with legal practice, law firms, or legal tech.

What we offer you:

• 25 days holiday per year (plus public holidays).
• Early Finish Fridays - on the last Friday of every month, we finish at lunchtime!
• Pension with NEST.
• Personal Learning & Development budget.
• Access to Mental healthcare for you and your immediate family.
• Enhanced parental leave policies so you can spend more time with your family.
• Lots of opportunities for accelerated professional development and career progression.
• Work alongside a supportive and talented team with the opportunity to grow one of the world’s leading LegalTech scale-ups.
• A warm, genuinely collaborative culture and an awesome team; and
• Regular socials.

Power in diversity

We put users at the heart of our design to provide legal transaction experiences that everyone loves. In order to make that a reality, we seek to foster a diverse and inclusive working environment that can empower our people to be creative, effective and innovative, to build a brand we are proud of.

We don’t discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. We're committed to building a diverse team and are constantly looking for ways to improve our processes to help us do that.