Performance Manager

Vodafone Group; Newbury; Hybrid; GBP 40,000 - 80,000

Job description

Location: Glasgow + Hybrid*
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Monday to Friday

*Hybrid -At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.



What you’ll do

We are looking for a Performance Manager, to drive significant transformation & performance management across the Managed Engineering Services organisation, specifically focusing on the Scottish Power Energy Networks (SPEN) contract, leading the Performance Management element of Operational Excellence.


This includes driving the creation of contract specific MES health check and performance metrics, the implementation of a workforce management tool and Management Operating System for SPEN, driving cultural improvement across the account and designing and implementing an operational structure that results in the improvement in SLA performance across the contract. The role will be supported by the Continuous Improvement Manager and our Data Analyst.


You will be accountable and own SPEN Service & Performance Reviews, be a critical stakeholder in SPEN Account reviews, Customer boards and will own and drive revenue upsell and improvement opportunities with the Sales team. You will be required to own and transform relationships with the Customer and ensure the SPEN delivery team are fully integrated into the Vodafone Ways of Working.


You will identify trends and patterns, and conduct regular lessons learned reviews. The expectation is that you will share best practices across various VBTS-owned delivery accounts to enhance the customer experience.

Who you are

• Full understanding of productivity metrics: availability, utilisation, effectiveness.
• Experience of working with operations to identify and implement lean processes to improve productivity.
• Experience of driving cost savings through reduction of duplication and implementation of efficiencies and innovations to process and delivery.
• Experience of Benefit Management to drive performance and financial improvements.
• Experience of managing KPI and MI reporting process (including the assessment of exception reporting) and target review process.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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