Content Manager

Hogarth Worldwide Ltd; London; Hybrid; GBP 35,000 - 65,000

Job description

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

We have embraced a hybrid working model, which allows our employees to split their time between the office and other locations. The expectation is that working life at Hogarth will involve working from the office for an average of 50% a week for most people. Please speak to the Talent Acquisition team to find out more information.

What does a Content Manager do at Hogarth?

The Content Management organisation at Hogarth is responsible for publishing creative assets, experiences, and critical digital content to our client websites and other platforms across the globe. The Content Manager role reports to a Senior Content Manager and works closely with both the Content Management organisation and external teams to ensure all client interactive deliverables are completed accurately and on time. This includes ownership of the content management and publishing operations in support of our client’s product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).

Reporting lines and key stakeholders

This role reports to the Senior Content Manager (Team Lead) based in Istanbul. You will work closely with Editorial, Loc and design teams across various media types.

Key Responsibilities

• Own day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and regular page maintenance.
• Ensure the quality of deliverables to client.
• Collaborate cross-functionally and proactively with internal and external teams, with high attention to communication standards.
• Work with developer teams to plan page structures and agree upon project approaches.
• Lead small projects with the support of the team.
• Actively balance the work of multiple projects, assignments, and launches in a fast-paced, ever-evolving work environment.
• Work within the content management org to contribute to documentation and training.
• Maintain complete understanding of the complexities of CMS and other internal tools.
• Troubleshoot system issues as a part of the first line of defense.
• Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimisation.

Requirements

• A minimum of 5 years experience working on web production teams.
• Experience with localisation and managing content for a global audience, using a CMS.
• Deep knowledge of how content management and other related system processes work.
• Experience working with a ticketing system.
• Knowledge of HTML, XML, JSON, and enterprise CMS.
• Experience working on Adobe AEM platforms.
• Ability to work flexibly to allow for out of hours content push lives (time managed in coordination with Management team).
• Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel.
• Demonstrated success in business process improvement and re-engineering.
• Proven ability to manage ambiguity effectively.
• Experience creating/managing internal tools a plus.
• Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment.
• Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules.
• High degree of ownership and accountability.
• Ability to balance multiple project or assignments.
• Highly detail-oriented, organised, and patient.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.