Customer Service Account Handler

Michael Page (UK); Blackburn; Hybrid; GBP 30,000 - 45,000

Job description

About Our Client

The client we are currently representing is a large-scale & reputable manufacturer that operates alongside a number of subsidiaries across the UK & Europe, and supplies directly to numerous third-party handlers as well as large household-name brands.

Job Description

Key responsibilities will consist of:

• Build and maintain strong relationships with decision-makers at all levels, including C-suite executives.
• Conduct detailed needs analyses to understand customer pain points and align solutions accordingly.
• Deliver engaging product demonstrations and presentations to showcase software capabilities.
• Negotiate contracts and close deals to meet or exceed revenue targets.
• Collaborate with internal teams, including customer support and product development, to ensure a seamless client experience.
• Onboard new accounts, identifying opportunities for upselling and cross-selling.
• Qualify opportunities and schedule appointments for the External Sales team.
• Identify opportunities for introducing new products to drive revenue.
• Share best practices with the team and contribute to overall performance improvement.

The Successful Applicant

The successful candidate will possess:

• Experience within the industrial manufacturing field and/or account management basis of experience.
• CRM relationship software experience.
• SAP experience if necessary.
• Ability to collaborate and communicate with numerous external and internal stakeholders.
• Strong presentability and communication skills.
• An energetic and positive attitude towards work.
• A strong desire to learn and develop, using creative thinking and the ability to adapt to new ways of working.
• Organized and numerate with an eye for detail.

What's on Offer

• Hybrid working with travel and fuel allowances.
• Basic starting salary of £30k.
• Flexitime available.
• Statutory benefits including pension and death in service allowances.
• 28 days annual leave, including bank holidays.
• Opportunity to progress through the company.
• Equipment and setup provided for working from home requirements.