Information Technology Support Specialist

Superb People Ltd; Bedford; On-site; GBP 80,000 - 100,000

Job description

This range is provided by Superb People Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Superb People Ltd

Responsibilities

• Overall responsibility for the management of all information technology and computer systems.
• Supporting the external IT Support Company, to ensure that cyber risk management strategy is robust and appropriate.
• Super user/system admin in our ERP system (Epicor) and working across departments to assist users, including management of Epicor reporting tools.
• Manage and guide the development of the Microsoft 365 suite including Outlook, SharePoint, OneDrive, Office suite and other apps to achieve business requirements.
• Supplier Management - Managing IT hardware/software and consumables purchasing.
• Management of IT support contracts – both hardware and software.
• Onsite IT equipment set up for new joiners, including a first day IT induction.
• Manage our employee base of around 60, including several USA based employees, providing hands-on technical support, including very occasional out of hours support.
• Management of internal telephone (mobile and landline) solution.
• Instigating a Mobile Device Management solution.
• Project Management – plan and manage all IT related projects (excluding network, security and infrastructure) to agreed timescales.
• Working closely with outsourced IT Company Partner to ensure smooth and consistent delivery of all IT solutions and support across the business.
• Delivery of IT training and Inductions, as required.
• Any such tasks required from time to time, provided they are within the competence of the job holder.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Manufacturing