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Application Support Specialist
RJC Group
Greater London
On-site
GBP 50,000 - 90,000
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Job summary
An established industry player is seeking an Allegro Support Manager to enhance their operations in the commodities trading sector. This role involves overseeing the Allegro ETRM system's support and maintenance, leading a dedicated team of analysts, and ensuring compliance with service level agreements. You will collaborate across departments to improve system integration and functionality while managing escalations effectively. If you have a strong background in support management and a passion for problem-solving, this is an exciting opportunity to make a significant impact in a dynamic environment.
Qualifications
- Strong knowledge of Allegro ETRM and experience in support management roles.
- Excellent leadership and problem-solving skills are essential.
Responsibilities
- Oversee the support and maintenance of the Allegro ETRM system.
- Lead a team of support analysts to resolve issues and optimize performance.
Skills
Communication with C level stakeholders
Leadership
Problem-solving
Collaboration
Incident management
Tools
Allegro ETRM
Job description
Direct message the job poster from RJC Group
RJC Group are looking for an Allegro Support Manager to join a large commodities trader in London.
Responsibilities:
- Oversee the support and maintenance of the Allegro ETRM system.
- Lead a team of support analysts to resolve issues and optimize performance.
- Ensure compliance with Service Level Agreements (SLAs) and manage escalations.
- Collaborate with other departments to improve system integration and functionality.
- Being a holder of standards for the clients External IT partners.
Requirements:
- Experience of communicating with C level stakeholders, traders and other senior staff.
- Strong knowledge of Allegro ETRM.
- Experience in a support management role.
- Excellent leadership and problem-solving skills.
- Ability to work collaboratively across departments.
- Experience of incident management roles.
If this sounds like you please reach out to Ollie Spooner via ollie.spooner@rjcgroup.co.uk or 07542606064; we look forward to hearing from you!
Mid-Senior level
Full-time
Information Technology
Staffing and Recruiting and Oil and Gas
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