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Legal Assessment Specialist

Sequel

London

On-site

GBP 30,000 - 50,000

2 days ago

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Ein innovatives Unternehmen sucht einen Legal Assessment Specialist, um den Zugang zu rechtlichen Dienstleistungen zu erleichtern. In dieser spannenden Rolle werden Sie direkt mit Kunden kommunizieren, rechtliche Probleme bewerten und Lösungen vorschlagen. Sie werden Teil eines dynamischen Teams, das daran arbeitet, den Zugang zu rechtlichen Rechten zu transformieren und sicherzustellen, dass jeder die benötigte rechtliche Unterstützung erhält. Diese Position bietet die Möglichkeit, in einem schnelllebigen rechtlichen Technologiestart-up zu arbeiten und aktiv zur Verbesserung von Produkten und Prozessen beizutragen. Wenn Sie eine Leidenschaft für den Kundenservice und das Recht haben, ist dies die perfekte Gelegenheit für Sie.

Fähigkeit zur effektiven Kommunikation mit Kunden über verschiedene Kanäle.
Kenntnisse in der Beurteilung rechtlicher Probleme und der Entwicklung von Lösungen.

Direkte Kommunikation mit Kunden, um rechtliche Hilfe zu bieten.
Bewertung rechtlicher Probleme und Vorschlag geeigneter Lösungen.

Kommunikation

Problemlösungsfähigkeiten

Kundenservice

Rechtswissenschaften

Wissensdatenbank

E-Mail-Software

Webchat-Tools

About Us

We’re on a mission to make sure everyone has access to the law.

Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.

Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about levelling the playing field and believe access to the law should be a basic utility in society.

Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the Solicitors Qualifying Exams (SQE).

We have backing from leading US and UK VC funds and from founders and executives who've built some of the biggest startups like Bloom & Wild, Primer, SignalAI, Spotify, Meta, Curve, Monzo, Tide.

The Role

We’re hiring a Legal Assessment Specialist to join our excellent front-line customer team helping clients access the legal services they need.

Reporting to the Customer Operations team, every member of the Legal Assessment team is talking to customers consistently, using our knowledge base, tooling and the support of our team to ensure clients are getting the best and most appropriate legal help. Every LAS is directly involved in our process and product, and can help to shape a fast moving legal technology start-up.

What the job involves

Communicating directly with clients who approach Lawhive for legal help
Assessing legal problems and proposing solutions
Answering client questions and handling objections (via phone, email and webchat)
Being on the look-out for opportunities to improve our product and processes
Transforming the way people access their legal rights and making legal help accessible to everyone!

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