Legal Assessment Specialist

Lawhive; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job description

Who we are?

We’re on a mission to make sure everyone has access to the law.

Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.

Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about levelling the playing field and believe access to the law should be a basic utility in society.

Our AI lawyer Lawrence is built on top of our own fine-tuned LLM and recently passed the Solicitors Qualifying Exams (SQE).

We have backing from leading US and UK VC funds and from founders and executives who've built some of the biggest startups like Bloom & Wild, Primer, SignalAI, Spotify, Meta, Curve, Monzo, Tide.

About the role

We’re hiring a Legal Assessment Specialist to join our excellent front-line customer team helping clients access the legal services they need.

Reporting to the Customer Operations team, every member of the Legal Assessment team is talking to customers consistently, using our knowledge base, tooling and the support of our team to ensure clients are getting the best and most appropriate legal help. Every LAS is directly involved in our process and product, and can help to shape a fast-moving legal technology start-up.

What the job involves

1. Communicating directly with clients who approach Lawhive for legal help
2. Assessing legal problems and proposing solutions
3. Answering client questions and handling objections (via phone, email, and webchat)
4. Being on the lookout for opportunities to improve our product and processes
5. Transforming the way people access their legal rights and making legal help accessible to everyone!

Minimum Requirements

1. You’re opinionated AF and want to help us change the legal system for the better
2. You have a demonstrable understanding of the law -- either you've worked as a paralegal, have a law degree or have practical experience dealing with consumer legal issues - e.g., working at citizens advice
3. You’re able to communicate clearly and have experience on the phone -- ideally talking through legal matters with clients
4. You have an active interest in sales and possess a 'sales mindset'
5. You understand the importance of being commercially aware
6. You are highly organised and can demonstrate your attention to detail
7. You’re motivated and ambitious. You are capable of learning and adapting in a fast-changing startup environment

Desirable

1. You’ve had experience in a sales role or can show a demonstrable interest in sales
2. You have been an early hire at a high growth startup

Benefits:

• 34 Holidays (25 days annual leave + your birthday off + public holidays)
• Enjoy a fully remote working arrangement for a better work-life balance
• Competitive remuneration package
• Regular team building activities and socials
• Home set up support
• Share Options available