Head of Digital Business Partnering

Trustpilot, Inc.; London; On-site; GBP 50,000 - 90,000

Job description

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

We're looking for a motivated and experienced innovator to help build and lead a new Digital Business Partnering team. The team will play an important role in ensuring we leverage the best technology to meet our goals in a cost-effective manner while also measuring the efficiency of the current tools. You'll be working closely with teams across the business to understand their needs, identify opportunities to improve our systems and processes, and adopt emerging technologies, especially in the exciting field of AI. If you're an experienced problem-solver with a curiosity-driven approach and the ability to translate business needs into technical solutions, we want to hear from you!

What you’ll be doing:

• You’ll be equipping Trusties to reach new heights of efficiency in existing and upcoming digital technologies.
• Shaping the Future of Trustpilot's Digital Landscape by working on advanced projects that leverage modern technologies like AI and Natural Language Processing to bring great productivity opportunities to every Trustie.
• Ensuring that Trustpilot maximises the value from its use of digital services, by advocating for adoption and promoting commercial value and strategic partner relations.
• Enhance how Trustpilot utilises technology to optimise business processes, improve efficiency, increase automation and enhance user experiences across the organisation.
• Drive innovation by staying informed on industry trends, emerging technologies, particularly in the field of AI productivity tooling.
• Develop robust relationships with stakeholders across the business, from those who will use the solutions to those who will procure, build and deliver them.
• Build, mentor, and empower a team of Digital Business Partners, creating a culture of collaboration, ownership, and continuous development.

Who you are:

• You are curious by nature, you ask questions and have an inquisitive not a know-it-all mindset.
• You have 5 years experience in a business analyst, program management, procurement/commercial leadership, product owner, or similar role, with an emphasis on digital systems, process improvement, and team leadership.
• You are motivated to push digital transformation and deliver great technology solutions.
• You possess a solid and broad understanding of digital software solutions and have a keen interest in new technologies, for example, AI and how it can be applied within the digital workplace.
• You are a skilled communicator and collaborator, with effective interpersonal and stakeholder management skills.
• You have proficient negotiation skills, and experience in working with procurement teams to structure commercial engagements for maximum benefit.
• You are skilled in overseeing projects, implementing agile practices, and developing effective teams.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About us:

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.