Syspro ERP Consultant

K3 Business Technologies; Salford; On-site; GBP 40,000 - 60,000

Job description

NexSys is a leading global supplier delivering best of breed Innovative ERP+ solutions. We have over 40 years’ experience delivering award winning solutions for more than 600 customers across the UK, Ireland and Europe. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service. To learn more about our company, please visit www.nexsys.co.uk.

Position Overview:

Reporting to the Head of Consultancy, the SYSPRO Consultant will be responsible for the delivery of quality implementations and service days across a variety of projects, resulting in a positive customer experience and a reference-able customer.

This will include all aspects of the project life cycle, including:

1. Business analysis
2. Process mapping
3. System configuration
4. Technical assistance
5. Training
6. Software specification
7. Implementation documentation
8. Post implementation support

To implement SYSPRO ERP and all associated software on client sites throughout the UK, providing the best possible solution for the customer within the agreed scope of the project. (Further travel may be required, particularly to Ireland, occasionally to Europe and potentially world-wide).

To import data into SQL databases and to manipulate data within SQL tools and scripting for reporting purposes to support value adding management information.

To deliver quality training courses, either prescribed or tailored to the customer's needs, around SYSPRO and other NexSys software.

To provide rigorous and structured software testing for bespoke and standard software products, ensuring all issues are fully documented and escalated appropriately.

To create process documentation and user guides.

To provide telephone and remote access support from the Manchester office or home as required.

Management of Quality:

To escalate all project issues to the project manager and provide technical, application, and management guidance to ensure the right outcome for the customer while securing the future revenue stream for NexSys Syspro.

To work with the implementation team to resolve customer issues and ensure all projects have a successful outcome for the customer.

Education and Training:

To show motivation and self-discipline in gaining SYSPRO certifications and learning new modules and features of SYSPRO and associated products. This includes self-learning and group learning.

To share knowledge with the wider support and consultancy teams to ensure the business benefits from understanding new features of the software.

Customer Management:

To ensure customer expectations are met, necessary consultancy is delivered, and that the solution is fit for purpose and documented clearly for hand-off to the support manager.

To assist the support team if questions arise relating to areas of a project you have been involved with or areas of the software that you are experienced with.

To liaise with the specialist services team to resolve project issues or offer advice and guidance on any support issues currently with that team.

To maximize any revenue opportunities discovered while on-site with the customer, including the sale of more service days, training, software, or hardware and infrastructure.

Essential Skills:

• Knowledge of a tier 2 ERP product
• Good Business Process Knowledge
• Ability to deliver training and product knowledge
• Ability to translate customer requirements into specifications
• Use of process mapping tools
• Self-motivated
• Ability to build rapport with customers and internal teams
• Ability to think laterally under pressure
• Ability to make independent decisions
• Good analytical and problem solving skills
• Ability to focus on delivering objectives for the customer
• Excellent written/verbal communication

Desirable Skills:

• Knowledge of SYSPRO
• Knowledge of Payroll applications/payroll process
• Knowledge of planning & scheduling and/or warehouse software
• SQL Server scripting experience
• Data Manipulation
• Report writing skills
• VB Scripting / C
• Net tools, Visual Studio .net
• XML
• Windows Servers & operating system knowledge

With colleagues and customers all over the world, we’ve created a highly dynamic and international work atmosphere. The business that we are in is constantly evolving, and because of this, there is always an opportunity to further your professional and personal growth.

What We Offer:

• An attractive salary
• An ambitious and international working atmosphere
• Appealing secondary benefits
• Being part of a growing, innovative, and ambitious organization with a wide array of potential future career opportunities

For any queries, please get in touch at [e-mail].

At NexSys, we pride ourselves on offering equal opportunities regardless of race, nationality, cultural background, gender, age, marital status, maternity/pregnancy status, sexual orientation, gender identity, disability, religious or political belief.

We care that our business creates a diverse and inclusive culture where everyone is respected and can be themselves. We create a better and more sustainable business for our employees, our partners, the communities we work in and our customers through building non-discriminatory procedures and practices. At NexSys, every individual has an equal chance to apply and be selected for posts pre-employment and an equal chance to be trained and promoted while employed with the organization.