Application Support Specialist

Elior Uk; Macclesfield; On-site; GBP 30,000 - 50,000

Job description

Application Support Specialist – Keep Our Tech Running Smoothly!

Are you a problem-solver with a passion for technology? At Elior UK, we’re looking for an Application Support Specialist to provide third-level support for our business applications.

In this role, you’ll work closely with IT service teams and third-party partners to resolve major outages and ensure system reliability. You’ll also collaborate with our UK Development Team and Elior Group IT to support shared infrastructure, services, and applications.

If you enjoy troubleshooting, optimizing systems, and working in a dynamic IT environment, we’d love to hear from you!

What you'll be doing:

• Act as a trusted advisor for the UK IT Technology Team.
• Administer and monitor Azure App platforms and integrations with Databricks/Datalake.
• Document and address application issues, ensuring timely resolution.
• Serve as the primary UK application contact for Group IT.
• Provide technical expertise for projects and service teams.
• Implement and document application and database changes.
• Support IT Service Desk escalations.
• Manage and maintain Intune and Mobile Device Management (MDM).
• Deliver training as needed.

What good looks like?

• Knowledge and experience with cloud hosting technologies such as Azure or AWS.
• Microsoft Dynamics 365 and CRM knowledge.
• Basic knowledge, understanding and creating SQL queries.
• Ability to troubleshoot system application and devices.
• Focus on Results – Ability to work independently but know when to escalate.
• Problem Solving – A flexible approach and readiness to adapt to change.
• Awareness of Agile methodologies.
• Be willing to work outside of core hours when the need arises.
• Confident and influential with customers and colleagues.
• Flexible and adaptable in style and approach to reflect different team roles and clients.
• Experience working with third party providers.
• Experience of 2nd/3rd line support.
• Experience in a hospitality or retail environment.
• Microsoft Power Platform (PowerApps, PowerAutomate, Power Virtual Agents).
• Knowledge and understanding of Mobile Device Management systems (MDM).
• Experience of ITIL or ITIL foundation Qualification.
• Experience with RPA automation such as Blueprism and/or UIPath.
• Understanding of the concept of API calls.
• Knowledge of the SCCM platform.

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

• FREE On-Site Lunches: Savour delicious and healthy meals, on us, every day at work.
• Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours.
• Holiday Allowance: Rest and relax with 33 days holiday.
• Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times.
• 15% Annual Bonus: Earn up to 15% of your salary through our annual bonus scheme.
• Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes.
• Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities.
• Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally.
• Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes.
• Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme.

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space.
• Sporting Venues & Stadium.
• Attraction & Heritage Sites.
• Public Sector & Defence.
• Health, Care & Hospitals.
• Schools, Colleges & Universities.

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 87% of colleagues tell us how proud they are to work for us!

At Elior, we’re committed to creating a culture of respect, inclusion, and belonging for all.

Ultimately, we believe it’s our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!

If you need any support or adjustments during the application process, just let us know. We're happy to help.