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Contract Manager

Outsource UK

Hemel Hempstead

On-site

GBP 60,000 - 70,000

11 days ago

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An established industry player is seeking an Operations Manager/Key Account Manager to join their dynamic team in Hemel Hempstead. This permanent role focuses on delivering exceptional service and driving growth for a leading supply chain client. The ideal candidate will possess senior management experience in a 3PL environment and demonstrate commercial acumen. You will be responsible for building strong customer relationships, ensuring operational excellence, and motivating your team to achieve high performance. If you are passionate about supply chain management and thrive in a customer-facing role, this opportunity is perfect for you.

Car allowance

Private health insurance

Performance-related bonus

Experience in a 3PL environment with strong management skills.
Ability to manage client relationships and meet service expectations.

Build relationships with customers and secure contract renewals.
Ensure all KPIs and operational targets are met.
Engage and motivate the team for a positive workplace.

Senior management experience

Customer relationship management

Commercial acumen

Team motivation and development

Understanding of supply chain processes

This range is provided by Outsource UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Operations Manager/Key Account Manager

Hemel Hempstead

£60,000 - £70,000 + car allowance, private health, performance related bonus

Outsource UK is recruiting a Operations Manager/Key Account Manager to work for a leading supply chain client in Hemel Hempstead on a permanent basis.

This customer-facing role requires a commercially savvy individual with a passion for delivering exceptional service and driving growth.

Key Responsibilities

Build a relationship with the customer, securing contract renewals and ensuring business excellence
Ensure all KPI’s, such as operational and financial targets are met
Engage, develop and motivate your team to ensure a positive and constructive workplace and drive colleague engagement
Be an advocate for excellent customer experience
Work efficiently to tight deadlines to ensure customer satisfaction targets and service targets are adhered to in line with our values and behaviours

Experience

Senior management experience of working within a 3PL environment, FMCG, supply chain, understanding processes and operations requirements.
Fully familiar with stringent service level expectations, in both a transport environment & Warehouse environment.
Understand Fleet - HGVS, 1&2
Commercially astute with the ability to deliver benefit against an Open book budget.
You will have experience of working closely with clients and developing effective working relationships.
Must be able to commute to Hemel Hempstead 5 days a week.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain

Industries

Transportation, Logistics, Supply Chain and Storage

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