Parts Sales Executive - Gatwick

TieTalent; Crawley; On-site; GBP 25,000 - 45,000

Job description

As a Parts Sales Executive, you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.

Responsibilities:

1. Achieve personal KPI‘s and revenue objectives with target customers.
2. Accurately identify parts to meet the customer sales requirements.
3. Utilise all product promotions effectively to achieve specific targets set.
4. Identify and leverage potential sales opportunities within the customer base.
5. Maintain own product knowledge and awareness of competitor activity.
6. Build strong working relationships with customers through regular contact with them on the phone and via face-to-face visits.
7. Provide a high level of service to customers by understanding their requirements, responding to requests, progressing orders, and providing expert advice.
8. Provide timely communication to customers on their credit status.
9. Assist, liaise with, and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
10. Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
11. Handle incoming calls and customer enquiries within KPI’s, using the approved greeting.
12. Ensure the proper and accurate use of all systems to search and order parts.
13. Complete all required documentation accurately and promptly.
14. Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.

About TPS:

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products needed to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, ŠKODA, Volkswagen passenger cars, and Commercial Vehicles. TPS is a national network with a 1,500-strong workforce and a management team that creates a motivating and inclusive workplace where employees are recognized and encouraged in their learning and development.

Launched in 2006, TPS operates on an Agency Model, meaning Centres stock and sell on behalf of Volkswagen Group UK. TPS has experienced rapid growth both financially and in the number of Centres opened nationwide.

Essential Skills:

1. A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
2. Confident and capable communicator with proven experience in a fast-paced and/or telesales environment.
3. Passion for providing a great customer service experience.
4. Excellent communication skills, both verbal and written, with the ability to build strong relationships with all key stakeholders.
5. A team player with the drive and determination to achieve individual and sales targets on a weekly and monthly basis.
6. Excellent attention to detail and accurate record-keeping.
7. IT literate, preferably with a good working knowledge of MS Excel.
8. A passion for the automotive industry.

Nice-to-have skills:

1. Customer Service
2. Communication
3. Business Developer / Sales Development Representative