Infrastructure Support Engineer / IT Systems Network Engineer

Aluminumwindowdesigns; London; Hybrid; GBP 32,000 - 38,000

Job description

Join to apply for the Infrastructure Support Engineer / IT Systems Network Engineer role at Aluminum Window Designs Ltd.

Who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated is required for a multi award-winning Managed Service Provider based in the City of London.

All Levels Of Experience Considered
The company will consider all levels of experience. However, as a successful candidate you will need a solid foundation in Network Support / IT Infrastructures.

SALARY: up to £38,000 per annum (depending on experience) with up to £5,000 Bonus + Benefits (see below)

LOCATION: London (EC3A) / Hybrid (some office work will be necessary)

JOB TYPE: Full-Time, Permanent

ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process.

Job Overview
We have a fantastic new job opportunity for an Infrastructure Support Engineer / IT Systems Network Engineer with a company that design, deliver and manage solutions to meet their clients' strategic and IT needs across Cloud (mostly Azure), Infrastructure, Connectivity and End-User services. This is an exciting opportunity to join an industry-leading support department. Reporting to the Head of Support Services, the Infrastructure Support Engineer / IT Systems Network Engineer focuses on the resolution of complex technical issues that service desk engineers have not been able to resolve. You will be a technical escalation point for any complex technical challenges.

DUTIES
Your duties as the Infrastructure Support Engineer / IT Systems Network Engineer include:

• Investigate complex issues, carry out configurations, diagnose problems and resolve incidents - all using best practices for call logging and management.
• Provide support to resolve infrastructure related issues within SLA targets.
• Working knowledge and experience of cyber security best practices.
• Security vulnerability management and remediations.
• Networking including Palo Alto and Juniper Switches and Firewalls.
• Act as a technical lead and take charge of major incidents (outages) at client sites, including security incidents.
• Takes proactive ownership of complex operational issues and provide appropriate support to other team members, improving client/user experience.
• Identify and manage repeat incidents as problems (as per ITIL) and drive them to successful resolution.
• Carry out planned activities (e.g. server patching) that cannot be done in a client's normal working hours.
• Participate in out of hours rota.
• Work with more junior engineers - provide feedback on technical and soft skills, helping them to learn and develop.
• Proactively look out for any inefficiencies in processes and suggest solutions through our continuous improvement processes.
• You will be an ambassador of the company demonstrating what a great company they are and being helpful and supportive to your clients.
• It will be important that you develop and nurture relationships with clients, always ensuring the highest standards of service and best practice.
• On occasion you may need to visit and deal with technical issues at client sites, so you should be able to communicate complex technical issues to non-IT-literate stakeholders.
• You will be a key technical resource in the company so you will proactively build relationships with your colleagues, not just in your own team, but across the whole business.
• You will join a close-knit team, so they are all dependent upon the quality of the work of their colleagues. Therefore, it is important that you are a team player and can work in a collaborative and supportive way.

Benefits

• Annual Salary up to £38,000 per annum with a bonus up to £5,000.
• Working in an inclusive environment.
• Industry renowned training/certifications (sponsored by the company).
• Personal development time (with the use of Pluralsight training platform).
• Wide range of company benefits.
• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service.
• Day off on your birthday.

APPLY TODAY
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JOB REF: AWDO-P13237

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