Commercial Account Handler York

NFU Mutual; York; On-site; GBP 25,000 - 30,000

Job description

Circa £25000 Salary (dependant on experience)
Full Time position,
Permanent Contract
Location: Thirsk or York
Monday – Friday 9:00 – 17:00 with 1 hour for lunch or 4 days per week 8:30 – 17:30 with 30min lunch

Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency
As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.

An exciting opportunity has now arisen within the Vale of York Agency.

About the role:

Key Duties and Responsibilities

1. Prospecting Activities; pro-actively seek out and research businesses within target non-farming commercial sectors in order to develop a sales pipeline of quality prospects sufficient to achieve new business targets.
2. Engage with sales initiatives to help grow our existing book of commercial business.
3. Cross sell a wide range of products to our existing portfolio of clients. Introducing the full range of NFU Mutual products; including Financial Services & Risk Management Services.
4. Responsible for maintaining high levels of professionalism while working towards building a quality rapport with every client.
5. Work with the management team to stay up to date with product developments and changes in processes.

About you:

What we are looking for:

1. Experience in providing high quality customer service in an office or admin environment.
2. Strong interpersonal skills, communication skills and a friendly and social character with the ability to deal with a diverse range of clientele.
3. A keen team worker with the ability to work collaboratively with others to complete a wide range of tasks.
4. Excellent verbal and written communication skills.
5. Confident in working with computers and CRM systems; experience with a Customer Relationship Management System and Social Media skills is an advantage.

Our Commitment to you:

1. Well established and knowledgeable team.
2. Long-term career development opportunities with the option to work towards an industry recognized qualification.
3. Pension Contribution.
4. Private Healthcare scheme.
5. Competitive salary (negotiable depending on experience).

Please apply in writing with CV and covering letter to: [e-mail]. Contact number 01904 451199. Applicants details will be stored in line with GDPR guidelines.

Closing date for all applications: 11/04/2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles, you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.