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Customer Support Specialist (Fully Remote - UK)

Bitfinex

United Kingdom

Remote

GBP 60,000 - 80,000

12 days ago

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An innovative company is seeking a Customer Support Specialist to join a remote team dedicated to revolutionizing the cryptocurrency exchange landscape. This role is perfect for self-driven individuals who thrive in dynamic environments and are passionate about finance and blockchain technology. You'll engage with corporate traders, enhance your skills, and contribute to a supportive customer service culture. If you have a knack for problem-solving and a strong analytical mindset, this opportunity allows you to be part of a forward-thinking organization that values excellence and innovation.

Ability to work independently with minimal supervision.
Experience in customer relations is essential.

Handle inquiries and requests from corporate and professional traders.
Contribute to the positive customer support culture.

Analytical Skills

Customer Relations

Communication Skills

Decision Making

Detail-oriented

Experience in Finance, Mathematics or Statistics

Office Suites (especially Excel)

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key Responsibilities

Effectively handles inquiries and requests from corporate and professional traders
Continuously upgrade skill sets
Lead by example to demonstrate full ownership of outstanding customer service
Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
Cross-team interactions

Minimum Requirements

You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
Experience and a deep interest in working with Finance, Mathematics or Statistics
Good understanding of trading and derivatives markets
Strong analytical ability
Experience in customer relations, ability to handle requests and inquiries is essential
Excellent communication skills in English
Passionate about cryptocurrency and blockchain world
Detail-oriented
Security and privacy focus
Familiar with Office Suites (especially Excel)

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