Sponsor Operations Coordinator (Hybrid)

FastMarkets Ltd; London; On-site; GBP 30,000 - 50,000

Job description

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond.

Job Description

The Role

We are seeking a highly organised and proactive Sponsor Operations Coordinator to support the Sponsorship Sales team in delivering exceptional value to sponsors for our B2B conferences. The ideal candidate will be responsible for managing sponsor relationships, ensuring successful activation of sponsor benefits, and providing ongoing support to ensure that sponsors have a seamless experience before, during, and after each event. This role is key in enhancing sponsor satisfaction, driving renewals, and contributing to the overall success of our conference offerings.

Sponsor Onboarding and Relationship Management:

1. Act as the main point of contact for sponsors before, during, and after B2B conferences.
2. Coordinate the onboarding process for new sponsors, ensuring they fully understand the event logistics, benefits, and expectations.
3. Build and maintain strong relationships with sponsors to ensure their needs are met and expectations are exceeded.
4. Communicate with sponsors through written communications, online and in person.

Sponsor Activation and Event Coordination:

1. Work closely with the sales and event operations teams to ensure sponsors receive all contracted deliverables (e.g., branding opportunities, speaking slots, booth placement).
2. Assist sponsors with event logistics, including booth setup, promotional materials, and other event-related requirements.
3. Monitor sponsor activation throughout the event to ensure all sponsorship benefits are properly executed.
4. Maintain accurate sponsor records and contracts within the CRM system, ensuring all information is up to date.

Communication and Support:

1. Provide exceptional customer service to sponsors by answering enquiries and resolving issues promptly.
2. Develop clear communication plans and timelines for sponsors, keeping them informed of key dates and event details.
3. Ensure sponsors receive timely and relevant updates regarding event changes, deadlines, and promotional opportunities.

Onsite

1. Manage onsite delivery of sponsor activations; ensure all sponsorship contract activations are delivered onsite and liaise with customers as required to address any questions/ concerns.
2. Work with Operations to address and resolve immediately any issues with deliverables. Act as a problem solver and the point contact for customers.

Post-Event Engagement and Reporting:

1. Gather feedback from sponsors post-event to assess satisfaction and identify opportunities for improvement.
2. Assist in the creation of post-event reports, analysing sponsor performance and event impact to provide valuable insights to the sales team.
3. Work with sponsors to discuss future opportunities, aiming to increase retention and renewals.

Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on...

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and has a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

1. Bachelor’s degree in Business, Event Management, or a related field.
2. Strong organisational and project management skills with the ability to manage multiple tasks simultaneously.
3. 2+ years of experience in a customer-facing role, preferably in a B2B conference, event, or sponsorship environment.
4. Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with sponsors and internal teams.
5. Experience with CRM tools (e.g., Salesforce) and event management platforms is a plus.
6. Detail-oriented, proactive, and customer service-driven with a problem-solving mindset.
7. Ability to work under pressure and manage competing priorities in a fast-paced environment.
8. Familiarity with conference production, including logistics, digital tools, and virtual event platforms.
9. Knowledge of sponsorship sales processes and activation strategies.
10. Ability to be flexible within a role and support other operational activities as and when required.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

1. METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance.
2. ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done.
3. GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency.
4. INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
5. CUSTOMER CENTRIC. We are customer-centric in all that we do.
6. COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.