Operations Supervisor

Operations Supervisor (Data & Systems)

Reference number: JR243588

Location: Hybrid working - home and our office in Islington, London, UK.

Working pattern: Full Time

Contract Type: Permanent

Number of roles: 1

Grade: K4

Salary: £36,000 - £40,000 per annum

We are looking for an Operations Supervisor to join our team.

This is an engaging role that requires intricate problem-solving and analytical skills. You’ll be joining the team responsible for delivering the Solicitors Qualifying Examination (SQE) and will play a key role in managing our candidate booking and results data.

As the Operations Supervisor, you will:

• Manage key large datasets across various platforms, including Google Suite, Microsoft Excel, Pearson VUE Registration Manager, and Dynamics NAV, ensuring data is accurate and kept up to date.

• Manage the processing, uploading and issuing of SQE results data, ensuring data is quality assured at each step and that results are issued on time.

• Manage exam booking data, ensuring candidates are able to book their exams when required.

• Provide analysis and reports on key datasets to help drive business decisions.

• Engage with internal and external stakeholders to develop, test and implement system-based change requests.

This is an excellent opportunity for someone who may be currently working as an Operations Manager, who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role:

• Creative problem-solving and logical thinking skills.

• Ability to work to the highest level of accuracy under pressure.

• A determined and inquisitive approach to learning or improving systems.

• Ability to maintain good relationships with external stakeholders.

• Comfortable working with databases and large datasets.

What we offer:

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more.
• Season ticket loan and cycle to work scheme.
• Big discounts on Kaplan courses for you and your family.
• Private medical, income protection, and life insurance.
• 24/7 confidential helpline providing counselling and other support services.
• Company pension contributions.
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels.

How to apply:

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 20th April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Shortlisted applicants will be invited to a first stage online interview, if you are successful, you will be invited back for a second stage online interview.

Additional Application Information:

Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS).

Our Suitability of Ex-offenders Policy is available on the careers page of our website.

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, SQE does not possess this licence at this time.

Application Support:

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team.

Equality, Diversity, and Inclusion:

We believe equality, diversity, and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner, and employer, we are committed to promoting a world in which diverse talent can equally develop, advance and thrive. This includes making sure people with disabilities are given the opportunity to bring their best.

We're dedicated to making Kaplan a great place to work where everyone can succeed, and we proudly participate in the Disability Confident scheme. We are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as found in the “What you’ll bring to the role“ section of the job description.