Application Support Engineer

Hunter Selection | B Corp™; Bristol; Hybrid; GBP 30,000 - 40,000

Job description

Hunter Selection | B Corp provided pay range

This range is provided by Hunter Selection | B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Up to 40k

Hybrid – 2 days in office per week

Flexible working - Self Managing

Birthday day off as standard

Personal development roadmap with learning

Employee Assistance Program

and more...

I am working with a creative software agency in Bristol who are looking for a Support Engineer to join their team.

You will be working in a team of 3 within the support function.

This is a multifaceted role that will involve offering support to Clients which includes support relating to websites, CRM Systems, Cloud, and Infrastructure.

The company offers access to a wide range of certifications, skills, and training so you do not need to have all of the skills included in this post. You will learn and develop professionally within the role.

If you have experience with some of the following, your application will be considered:

You should be someone who is passionate about technology and wants to work in a busy, fast-paced organisation.

The products that they produce are complex and require innovative solutions in order to meet client expectations.

You will be responsible for all service desk enquiries, speaking with clients, advising on issues, route case analysis, making data-led decisions, and improving service efficiency on an ongoing basis.

Responsibilities:

1. Providing software support
2. Ensuring a high level of customer experience
3. Problem Solving, performing diagnostics and finding solutions
4. Working with Cloud Infrastructure
5. Working with software, databases, CRM, CMS, web applications
6. Analyse and maintain existing software applications
7. Working to SLA’s

Experience needed:

1. Software support experience
2. Working to industry best practices and standards
3. Degree in Computer Science related subject is an advantage

The work environment is highly rewarding, and the culture is fantastic.

There is a big emphasis on work-life balance.

You should be able to travel to the Bristol office twice per week.

This is an urgent vacancy. If you would like to be considered, then please apply directly quoting reference: 102841.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT System Custom Software Development and Software Development