3rd Line IT Support Engineer

IMT Resourcing Solutions; Gloucester; Hybrid; GBP 30,000 - 45,000

Job description

IMT Resourcing Solutions provided pay range

This range is provided by IMT Resourcing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Role: 3rd Line IT Support Engineer – Join a Leading MSP!

Location: Gloucester (Hybrid Working)

Salary: Up to £45,000

Are you a skilled 3rd Line Support Engineer looking for a role where your expertise will be valued, your development will be supported, and your impact will be recognised? My client is a forward-thinking Managed Service Provider that prioritises cybersecurity, innovation, and outstanding customer service.

Why Join?

• Work with cutting-edge cloud technologies across multiple vendors.
• Be part of a team that values collaboration, continuous learning, and professional growth.
• Enjoy a flexible working environment with a mix of home, office, and client site work.
• Competitive salary of £30,000 - £45,000, plus benefits including private healthcare, pension, and enhanced annual leave.

What You’ll Be Doing:

• Providing expert 3rd Line support, handling escalations from the service desk and troubleshooting complex technical issues.
• Identifying root causes of IT problems and implementing effective solutions.
• Working closely with clients, offering high-quality support both remotely and on-site.
• Assisting with IT project delivery, ensuring solutions are implemented efficiently and securely.
• Collaborating with senior engineers and project teams on IT transformation initiatives.
• Managing and maintaining cloud and on-premises infrastructure, including backups, security, and performance optimisation.
• Escalating issues to third-party vendors when necessary and liaising with their support teams.
• Producing high-quality technical documentation and sharing knowledge with colleagues to enhance team expertise.
• Maintaining the security of internal and client information systems, following best practices and compliance guidelines.

Key Skills & Experience Required:

• Strong experience with Windows Server (2016+), Microsoft 365 (Modern Workplace), Azure AD, Intune, and Autopilot.
• Proficiency in networking (LAN, WAN, firewalls, wireless networks), including troubleshooting and configuration.
• Experience with virtualisation (VMware/Hyper-V) and cloud platforms like Azure and AWS.
• Knowledge of ITIL best practices and cybersecurity fundamentals.
• Understanding of cloud migration strategies and hybrid cloud environments.
• Experience working in a managed services environment is desirable.
• Ability to diagnose and resolve performance, connectivity, and security issues efficiently.
• Strong documentation skills and ability to communicate technical solutions clearly.
• A proactive approach with a strong focus on customer service and problem-solving.
• Ongoing training and certifications to advance your career.
• Birthday leave, increasing annual leave with service, and death-in-service cover.
• Opportunities to work on diverse IT projects and cloud migrations.

Who You Are:

You’re a proactive and adaptable IT professional who thrives in a fast-paced, customer-focused environment. You enjoy problem-solving, take ownership of technical challenges, and are always looking to expand your expertise.

Recruiter: Callum Thompson

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology and Analyst

Industries

IT Services and IT Consulting, Information Services, and IT System Training and Support