Patient Liaison

Michael Page (UK); City Of London; On-site; GBP 31,000 - 36,000

Job description

• Permanent role with job stability
• Work in a renowned medical organisation

About Our Client

The employer is a distinguished healthcare institution based in London. As one of the largest private hospitals in the UK, they are renowned for their high standards of patient care and commitment to staff development.

Job Description

1. Act as the first point of contact for patients, ensuring a warm and welcoming atmosphere.
2. Handle patient queries and concerns promptly and professionally.
3. Evaluate billings and insurance eligibility, and file claims.
4. Coordinate with medical staff to ensure smooth patient flow within the department.
5. Manage patient records and maintain their confidentiality in accordance with GDPR regulations.
6. Support administrative tasks such as scheduling appointments and managing patient files.
7. Assist in the implementation of patient feedback for service improvements.
8. Ensure compliance with the hospital's policies and procedures.
9. Participate in relevant training and development activities to improve patient services.

The Successful Applicant

A successful Patient Liaison Officer should have:

1. A strong background in a patient-facing role within the healthcare industry.
2. Excellent communication skills with a compassionate and empathetic approach to patient care.
3. A good understanding of medical terminology and patient confidentiality guidelines.
4. Strong organisational skills with the ability to manage multiple tasks simultaneously.
5. Proficiency in using medical software and databases.

What's on Offer

1. A competitive salary of between £31,500 and £35,500, dependent on experience.
2. A supportive and friendly work environment in one of London's top private hospitals.
3. Generous holiday leave to promote work-life balance.
4. Comprehensive training and development opportunities to enhance your skills.
5. The unique opportunity to contribute to the high standard of patient care that this institution is renowned for.

We look forward to receiving applications from dedicated and patient-focused professionals. Apply now to embark on a rewarding career in the healthcare industry.