Operations Support Manager

Transformationunitgm; Abingdon; On-site; GBP 46,000 - 53,000

Job description

Main area Management Grade Band 7 Contract Permanent Hours

• Full time
• Compressed hours

37.5 hours per week (might be required to work weekends)

Job ref 267-CH7026646

Employer Oxford Health NHS Foundation Trust Employer type NHS Site Abingdon District Nurses Town Abingdon Salary £46,148 - £52,809 per annum | pro rata Salary period Yearly Closing 02/04/2025 23:59

Operations Support Manager

Band 7

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.

Job overview

Oxford Health NHS Foundation Trust is seeking a dedicated and experienced Operational Support Manager to join the Locality Therapy and Nursing Services Pathway. This role requires strong leadership and management skills to support both non-clinical and clinical workforces, ensuring the delivery of a caring, efficient, safe, and effective service.

Main duties of the job

Job Purpose: As the Operational Support Manager, you will support the community nursing and therapy teams, based across Oxfordshire, to deliver a high quality and effective service. This will involve leadership and management of non-clinical staff across the county, developing and embedding county wide processes. The role will involve operational support to clinical services such as supporting the delivery of KPIs, maintaining rosters and oversight of office environment and stock control.

In addition, the post holder will lead on county-wide initiatives including promoting patient engagement, service developments and QI projects. The post holder will travel regularly to trust sites across the county.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount
• Lease car scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (waiting lists may apply)
• Staff networking and support groups

Detailed job description and main responsibilities

Key Responsibilities:

• Lead on all aspects of staff recruitment for administrative and non-clinical staff, including writing and updating job descriptions, managing job evaluations, and overseeing the selection and induction processes.
• Maintain staff rotas, manage pay queries, and ensure submission of staff expenses.
• Manage the running of clinical services, ensuring service optimization and adherence to current employment law.
• Monitor national, regional, and local developments impacting community services and take an active part in local networks.
• Manage teams to support delivery of KPIs and ensure compliance with Care Quality Commission (CQC) requirements.
• Ensure compliance with national NHS data protection and release guidelines.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person specification

Qualifications

• Be educated to degree level or have relevant evidenced experience
• Degree in management, Business or relevant area

Knowledge

• Have a good understanding of the workings of the NHS
• To have experience of General Practice management or administration

Experience

• Have management experience, ideally in more than one organisation
• Have experience of line managing people, including development, conducting appraisals, supervision and dealing with HR issues
• Have experience of change management
• Have experience of, or the capacity to, manage upwards and downwards
• Have experience of managing multi-disciplinary teams

Contractual Requirements

• Ability to travel independently between sites, sometimes transporting loads and on occasion travelling to regional meetings

Personal Qualities

• Demonstrate management and leadership ability
• All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
• We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
• Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Louise Toler Job title Senior Operations Manager Email address [e-mail] Telephone number 07500 974443 Additional information

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.