Senior Cabin Crew Operations Manager

British Airways; Hounslow; On-site; GBP 80,000 - 100,000

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit.

The role: Senior Cabin Crew Operations Manager

As the on-shift Senior Cabin Crew Operations Manager, you will have responsibility for leading and managing our Cabin Crew Operations Managers and our support teams, overseeing performance, punctuality, and efficiency for our crew members working across our international network.

This role presents an opportunity to contribute to British Airways' continued operational excellence whilst maintaining our world-class service standards.

What you’ll do:

You will ensure the delivery of seamless operational support in our crew report centre LHR/T5. Your expertise and experience as a senior operational leader will be instrumental in balancing punctuality, customer satisfaction, crew welfare, and operational requirements whilst maintaining strict adherence to CAA regulations.

In this pivotal position, you will develop and maintain professional relationships with Trade Unions, collaborate with Global Operations, and work in close partnership with Customer Experience Delivery and Cabin Crew Safety teams. Your leadership will be essential in crisis management situations as part of a senior escalation team.

What you’ll bring to British Airways:

As a proven leader and people manager, you will have a strong background in performance management, requiring you to identify and implement continuous improvements across Cabin Crew Operations whilst maintaining operational efficiencies.

You will provide visible senior leadership within the Crew Report Centre, serving as a crucial point of escalation for operational and crew welfare matters.

This position is based at Heathrow and requires flexibility to work within a shift pattern across 365 days.

Please note this is not a hybrid role.

Your experience:

The successful candidate will be able to demonstrate extensive leadership experience in aviation operations or a similar operational environment.

You must possess exceptional stakeholder management capabilities, superior decision-making skills under pressure, and comprehensive knowledge of aviation regulations and crew management protocols.

Excellence in crisis management and strategic problem-solving is essential.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways, you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways, we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.