Information Technology Support Engineer

Sanderson; London; On-site; GBP 100,000 - 125,000

Job description

This range is provided by Sanderson. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Central London

Security Clearance: DV required (DV bonus payable once obtained)

Shift Pattern: Shift Pattern Within 0700 – 1900

About the Role: We are looking for a reliable and keen-to-learn 1st Line OSM Contact Centre Agent to join our OSM Service Team of 1st and 2nd Line engineers. You will provide Service Desk Support, assisting a high-profile user community with daily contact via incident logging applications.

Key Responsibilities:

1. Support end users with technical queries related to various products/systems (e.g., Microsoft products, operating systems, networks).
2. Develop an understanding of the customers’ environment and service delivery requirements.
3. Follow established processes/systems and recommend improvements.
4. Take ownership of customer problems, escalating and gaining support as necessary.
5. Monitor performance through statistical reporting and analysis.
6. Act as a team player, demonstrating personal leadership and initiative.
7. Continuously build technical knowledge to support business requirements.

Requirements:

1. Must be eligible to obtain DV clearance (Sole national).
2. Experience with core Windows Server Technology, including at least 3 of the following: Windows updates via WSUS, GPO and Active Directory, DNS, User Account Management, DFS, Analysis of Windows Log Files, Veritas NetBackup, WIN Server 2012/2019, WIN11 VDI’s, Horizon Brokers, Veeam, HCI Solution, IDAM, Oracle/SQL, WIN7 Workstations, Exchange 2013 on Windows 2008 Server, VMWare, Open VMS.

Recruitment Process: The recruitment process consists of a one-stage interview. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting and Defense and Space Manufacturing