Customer Supply Chain Manager - German Speaking

e.l.f. Beauty; London; Hybrid; GBP 45,000 - 75,000

Job description

e.l.f. Beauty, Inc. builds brands designed to disrupt industry norms, shape culture and connect communities through positivity, inclusivity and accessibility. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare. Our family of brands is available online and across leading beauty, mass market and clean beauty specialty retailers in the U.S. and has a growing international presence.

Business/Financial Highlights

e.l.f.Beauty, Inc. is publicly traded (NYSE: ELF) and has annual revenues of ~$1 billion, a market cap of ~$6B and is a member of the S&P 600. Business and financial highlights include:

1. 16 consecutive quarters of net sales growth.
2. #4 mass cosmetics brand in the US with a 7% share and the fastest growing brand among the top 5.
3. Named Beauty Brand of the Year 2023 by Women’s Wear Daily.
4. Recognized in 2023 as one of the 10 Most Innovative Companies in Beauty by Fast Company magazine.

Team

Our employee base represents the consumers we serve, and we are committed to ensuring that diversity is represented across our entire organization. Key statistics and notable awards include:

1. Our employees are 75% female and 40% diverse representing the consumers we serve.
2. We are a leader in board diversity. We are 1 of 4 public companies in the U.S. (out of over 4,200 public companies) with a Board of Directors that has 2/3 women and 1/3 diverse representation.
3. Top 100 Most Loved Workplaces (Newsweek 2022)
4. America’s Best Midsize Companies (Forbes 2023)

Culture and Compensation

We believe the combination of our high-performance team culture, total compensation, workplace flexibility and care for the team is unmatched. We have a “one team, one dream” total compensation philosophy where all employees can participate in our business success. In addition to competitive pay and benefits, we are proud of the following:

1. All employees are on the same bonus plan tied to our financial performance. Our bonus plan has paid 200% of target in each of the last four years.
2. All employees receive equity at e.l.f. This includes a new hire grant and eligibility for an annual refresh grant.
3. Hybrid work environment with unlimited flexible time off.
4. Half-day Fridays year-round.
5. A full range of health care benefits that begin on day 1 with e.l.f., wellness programs and other benefits offerings like pet benefits, group legal and paid time off for volunteerism.

Position Summary

The Customer Supply Chain Manager is responsible for delivering an excellent customer experience to our key EU customers. Partnering on day-to-day activities, as well as projects to deliver supply chain improvements both internally and externally. No two days are the same at e.l.f. Beauty. The customer supply chain manager will need to have the ability to adapt to situations as they arise, problem solving and delivering best in class customer service day in day out.

The core of this role will be building relationships and collaborating with key retailers on everything from forecasting promotional events and innovation launches to identifying and mitigating supply risks, using customer in-stocks and sales data to identify potential stock shortages and working with the relevant stakeholders (internal and external) to improve them.

Proactively communicating with customers, bringing outside knowledge into the demand plan and relaying information to the customers to enable them to plan their orders and manage their inventory appropriately.

Responsibilities:

1. Lead Customer Specific Supply Chain Projects and initiatives
2. This role serves as the single point of contact for e.l.f. Beauty to customer operations
3. Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics
4. Customer Relationships
5. Develop a deep understanding of the retail customer's distribution strategy and success metrics and help to build supply chain relationships and strategic approach with our key retailers.
6. Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business
7. Proven influencing skills that deliver optimal productivity for both e.l.f. Beauty and the customers
8. Broad understanding of policies, processes and systems relating to retail distributor operations
9. Deliver day-to-day Supply Chain Performance
10. Overseeing and ensuring smooth order processing with DC’s and timely delivery to all customers with an extra focus on and extra activity such as Innovation planning and customer expansion.
11. Support onboarding of new customers (Internal and external contribution)
12. Provide weekly sell in data vs. forecast and any risks associated to the month/ quarter plan to Finance, Sales and Operations Directors.
13. Fill in weekly KPI’s for fulfillment and In stocks working to a target of +98.5%
14. Be aware of our service levels for all accounts, providing analysis of the root cause and action plan, working along side Demand Planning
15. Internal and external collaboration for alignment and opportunity identification
16. Participate and contribute to customer demand forecasting, maximizing forecast accuracy
17. Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence.
18. Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer
19. Responsible for teaching and influencing the internal organization the “e.l.f. way” regarding customer expectations and execution for each customer within scope.

Requirements:

1. 5+ years of experience desired in FMCG supply chain. Experience working with customers in the EU would be beneficial but not essential
2. Being fluent in German is essential.
3. Bachelor’s degree in supply chain or another analytical field preferred or equivalent experience.
4. Experience of working within a startup business, where processes have been limited in maturity. Willing and able to identify opportunities for process improvement and lead projects to implement/improve processes
5. Excellent communication skills both verbal and written. Fluency in English and German is required. Ability to communicate with Senior management effectively and clearly
6. Proven experience of building and relationships with key customers and delivering results
7. Able to work autonomously, managing own workload with little supervision
8. Entrepreneurial and not afraid to challenge the status quo. Can identify opportunities for improvement, and is willing to take the lead on projects that may be outside scope of their day-to-day responsibilities
9. Proven experience of business partnering with key functions, including sales, demand/supply planning, marketing to deliver on business objectives
10. Able to make decisions with little data or where data may be ambiguous
11. Excellent Excel Skills and knowledge
12. Proficient in Microsoft Suite (Word, PowerPoint, and Outlook)
13. Willingness to travel as required for the position.