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Service Level Manager and Dashboards

Brevco Services

Greater London

On-site

GBP 50,000 - 90,000

9 days ago

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An established industry player is seeking a Cyber Security Specialist to lead the development of KPIs and dashboards. This role involves interfacing with customers to understand their requirements, translating those into actionable technical specifications, and leading a team in the implementation of Cyber Security metrics. You will have the opportunity to design innovative dashboard methodologies, facilitate collaboration among stakeholders, and ensure the quality of services delivered. If you are passionate about Cyber Security and eager to drive improvements in service delivery, this position offers a dynamic environment where your expertise will be valued.

University degree or 10+ years of experience in relevant fields.
Proven experience with Cyber Security KPIs and Dashboards.

Interface with customers to develop and document Cyber Security requirements.
Design and present service performance dashboards for customer forums.
Translate high-level requirements into actionable technical terms.

Cyber Security KPIs

Cyber Security Dashboards

User Experience Reporting

Dashboard UX Design

ITIL Processes

IT Service Level Management

BI Tools

Monitoring Tools

University degree in a relevant scientific or engineering discipline

10+ years of relevant experience

Northwood, United Kingdom | Posted on 03/24/2025

Qualifications:

A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 10+ years of relevant experience
Sound knowledge and provable experience with Cyber Security KPIs, KQIs
Provable experience on designing and facilitating the implementation of Cyber Security Dashboards
Sound knowledge and wide experience with KPIs & KQIs and formal reporting on User Experience
Experience in leading Dashboard development teams and working groups in military IT environments
Experience in leading and instructing technical teams implementing KPIs and KQIs
Sound knowledge of Dashboard UX Design, Transition and Operation processes with proven experience on one of these processes
Sound knowledge of ITIL processes with proven experience on one of these processes
Sound knowledge and experience of IT Service Level Management
Experience in writing UX Deliverables, Requirements documentation and understanding translations into technical solutions
Sound experience in reporting and use of BI tools
Sound knowledge and experience with monitoring tools and techniques on measuring service quality

DUTIES/ROLE:

Being the main interface with customers receiving, understanding, further developing and documenting the requirements related to Cyber Security KPIs and KQIs
Develops a service performance dashboard design methodology, document it and present it in various forums where customers are involved
Translates high-level customer and business requirements into actionable technical level requirements
Communicates with SDMs, customers and other stakeholders and maintains common agreement
Translates the KPI requirements into technical terms to enable automation of KPI dashboard reporting
Tasks and guides data analysts for technical implementation of new or improved KPIs
Ensures monitoring and reporting of agreed KPIs, provision of services, and quality of delivered services
Produces technical documentation and status reports
Encourages collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners
Requirement management for data visualization through self-service dashboards
Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes

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