Support Analyst

Two Circles; London; Remote; GBP 125,000 - 150,000

Job description

Working in a fast and dynamic environment, supporting clients remotely will be your primary task. With on-the-job training and the opportunity to learn new skills and methodologies, we will soon expect you to:

1. Assist customers with questions about their data and marketing campaigns, ensuring they get the most out of their data and tools as the 'super user' of the applications.
2. Maintain up-to-date technological skills and quickly master new software programs in a flexible working environment.
3. Utilize your analytical skills to manage large amounts of complex information and data for our clients, with a focus on Marketing and Campaign management.
4. Develop an in-depth understanding of the data warehouse.
5. Help manage the support ticket system.
6. Run SQL scripts to deploy internal products and make changes to databases.
7. Write simple SQL scripts to produce counts/extract data for targeted campaigns.

Minimum requirements:

1. Bachelor's degree in science, technology, engineering, or mathematics.
2. Proactive and flexible, comfortable with ad hoc activities.
3. Enthusiastic, representative, service-oriented, social, independent, and communicative personality.
4. Comfortable with small operational activities.
5. Fluent in English, both orally and in writing; proficiency in Dutch, Spanish, German, or French is a plus.
6. Affinity with data and software.
7. Comfortable handling, analyzing, and manipulating large amounts of data.
8. Excellent organizational and communication skills.
9. Knowledge of SQL, HTML, relational databases, or design is a plus, but not required; specific skills such as SQL, HTML, Python, R, or design are advantageous.