Dental Receptionist/TCO

ODL Dental Clinic; London; On-site

Job description

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Strategic HR Leader | People Management Expert | CIPD Level 7 Accredited | HRMS Proficient

An Exciting Opportunity Awaits You!

Are you passionate about providing excellent patient care? Are you looking for the next step in your career as a Dental Receptionist/TCO? Do you enjoy coordinating treatments with patients? If so, we have the perfect opportunity for you!

About Us

ODL Dental Clinic is a well-established, fast-growing private practice in Central London. We offer high-quality treatments across all fields of dentistry.

Our core values— Clinical Excellence, Patient Focus, Integrity, and Innovation—inform every aspect of our work.

Our commitment to excellence has earned us numerous awards, including:

• Invisalign - Best Changed Practice 2024
• Investors In People (IIP) Accredited 2024
• Team of the Year 2024
• Best Charity Project 2024
• Practice of the Year 2022
• Best Patient Care London 2021
• Best Oral Health Team 2021
• Best Practice London 2021
• National Dental Team of The Year 2020

We are one of only five dental clinics in Southeast England to be IIP accredited, showcasing our dedication to our patients and our team.

Our Diverse Team

We pride ourselves on our vibrant and multicultural workforce, representing nearly 20 different languages spoken in London. With over 60 professionals, our team is a blend of local and international experts, ensuring the highest level of patient care.

Your Role

We are looking for an experienced dental receptionist who has a positive, can-do attitude and can work flexible hours. The ideal candidate will have:

• 2 years of receptionist experience ideally from a dental background.
• Experience with Invisalign (preferred).
• Experience with Exact software (preferred).
• The ability to provide exceptional patient care, both over the phone and face-to-face.
• You will be responsible for managing patients' treatments, including scheduling appointments, discussing financial payments and ensuring a smooth treatment journey.
• You will be part of our patient support team and the primary point of contact for patients, dentists, and nurses. Effective and clear communication is crucial to ensure a positive patient experience and coordination within the dental practice.
• A friendly, polite manner when welcoming patients and possessing a commitment to providing excellent patient care.
• Strong organisational skills and excellent communication.
• The ability to manage correspondence, maintain the appointment/booking system, and handle patient payments efficiently.
• Motivation to promote our values and maintain high standards.

Key Responsibilities

• Welcome patients warmly upon arrival whilst ensuring their comfort, understanding, and satisfaction throughout their dental journey.
• Manage correspondence and ensure timely responses coordinating treatments with our dentists and treatment coordinators.
• Keep the office, reception area, and waiting room clean and tidy.
• Ensure the appointment/booking system operates smoothly and accurately, fill in gaps using our task list/care manager, and liaise with our TCOs to complete treatment plans.
• Record and monitor patient referrals, manage treatment schedules, and follow up on cancelled or incomplete treatments.
• Collect and record patient payments accurately, encouraging prompt payments and managing outstanding debts.
• Liaise with dental laboratories, supply companies, and other organisations as needed.
• Utilising our marketing campaigns to encourage further bookings.

£13.85 - £16.00 Plus Bonus and Benefits (Listed Below)

Your Benefits and What We Offer

• Career Development: Opportunities for growth and career progression, supported by experienced managers.
• Recognition and Bonuses: Earn bonuses each month and be recognised for your outstanding performance and length of service.
• Additional Annual Leave: We recognise time off is valuable, and each year you are with us your annual leave entitlement increases
• Season Ticket Loan: We understand transportation can be expensive, so you can apply for a season ticket loan, which provides a significant discount on your travel.
• Subsidised daily meals: Eating in Central London can be expensive and as your employer, we can contribute towards the meals you order through our provider.
• Competitive Salary: We offer very competitive salary packages that reflect your experience and skills.
• Work-Life Balance: Flexible work schedules tailored to ours and your needs.
• Comprehensive Support: Thorough induction program, ongoing training, regular, and achievement recognition.
• Inclusive Environment: A welcoming atmosphere where your ideas and questions are encouraged.
• Convenient Location: Easily accessible and well-connected clinic for ease of commuting.
• Exceptional Facilities: Lounge, changing rooms, showers, and a roof terrace to enhance your comfort.
• Cutting-Edge Technology: Access to Intraoral Scanners, 3D imaging, CBCT, OPG, and CEPH.
• Staff Discounts: Substantial discounts on dental treatments for you and your family.

Seniority level

Entry level

Employment type

Full-time

Industries

Dentists