Discovery Ranger - Highland Wildlife Park

BIAZA (British and Irish Association of Zoos and Aquariums); London; On-site; GBP 24,000 - 26,000

Job description

Discovery Ranger - Highland Wildlife Park

RZSS Highland Wildlife Park

Scotland

Closing date for applications is: 23rd Mar 2025

This is a 5 month, fixed term, seasonal, full time (37.5 hours per week) role at Highland Wildlife Park.

The role

Providing a first-class service to visitors to the Royal Zoological Society of Scotland (RZSS) Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. Delivering innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.

Some of the things you’ll do:

• Provide first-class customer service by maintaining a positive, welcoming environment, initiative-taking and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g., daily answering visitor queries and undertaking public talks, tours, and activities - providing a personal, knowledgeable, and positive level of service.
• Act as an RZSS ambassador in accordance with the charity’s core values.
• Create dynamic, informative, engaging, and fun talks to capture the hearts and minds of our visitors – creating deeper connections with nature.
• Work with your manager to contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.
• Engage with and support a diverse range of visitors and audiences, ensuring your message is engaging, consistent with team objectives and in line with RZSS’ mission and vision.
• Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g., attending team meetings, accessing team brief.

What we’re looking for:

• Educated to degree level in a relevant subject or equivalent experience.
• First-class customer service, e.g., interpersonal skills and ability to engage with a wide range of individuals, e.g., the public, internally and externally.
• Ability to adapt and tailor delivery of often complex messages to diverse audiences.
• Experience of delivering conservation and scientific messages through public engagement.
• Engaging customers empathetically to provide information, engage and deal with queries.

What you’ll get in return:

• Starting salary between £24,407 - £25,017 pro rata (offer based on experience).
• 34 days annual leave (pro rata).
• Discount in both retail/catering.
• Access to a healthcare plan.
• Employer contributory pension scheme.
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
• We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

The closing date for this role will be midnight Sunday 23 March.

Interviews will be held at Highland Wildlife Park on Monday 7 April.