Discovery Ambassador - Highland Wildlife Park

• Discovery Ambassador - Highland Wildlife Park

Discovery Ambassador - Highland Wildlife Park

RZSS Highland Wildlife Park

Closing date for applications is: 23rd Mar 2025

We have 2 vacancies for this 3 month, fixed term, seasonal, full time (37.5 hours per week) role at Highland Wildlife Park.

The role

Providing a first-class service to visitors to RZSS Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.

Some of the things you'll do

• Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.
• Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
• Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.
• Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
• Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.
• Work closely across relevant teams to deliver and support an agreed range of activities and events.
• Support the wider discovery and learning team in their engagement activities.
• Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.

What we're looking for:

• Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role.
• Knowledge and understanding of what makes five-star customer service.
• First-class customer service, e.g. interpersonal skills and ability to engage with a wide range of individuals, e.g. the public, internally and externally.
• Engaging customers empathetically to provide information, engage and deal with queries.

What you’ll get in return:

• Starting salary of £23,400 (pro rata).
• 34 days annual leave (pro rata).
• Discount in both retail/catering.
• Access to a healthcare plan.
• Employer contributory pension scheme.
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
• We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits.

For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.

The closing date is midnight Sunday 23 March.

Interviews will be held on Tuesday 8 April at Highland Wildlife Park.

Start date to be week commencing Monday 2 June.

BIAZA's office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.