Senior Customer Adoption Manager

Tipalti; London; Hybrid; GBP 40,000 - 80,000

Job description

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

Position Summary

As a Customer Adoption Manager at Tipalti, you will mainly focus on driving customer adoption of Tipalti. You will ensure customers are gaining value from Tipalti’s product from day one and scaling adoption at the required and expected pace. This is accomplished by working closely with customers to support their payee onboarding process via product training, consulting on best practices, and managing customers during the adoption stage.

This hybrid position requires you to be in the office Monday, Tuesday, and Thursday.

In this role, you will be responsible for:

• Offering world-class service to our customers
• Gather complex requirements and work with a team to design and deliver a consultative solution/adoption plan to optimize client usage
• Work closely with Sales, Finance, Solutions Consultants, Onboarding, Support, Product, and Customer Success to proactively collect, receive, share, and act on feedback to drive collaboration and adoption
• Analyze data, identify business performance improvement opportunities, and effectively communicate findings
• Build successful working relationships with customers
• Build and deliver value-driven customer presentations
• Identify key revenue levers and cost drivers to core business processes, seek solutions to reduce onboarding timeline, increase revenue, and improve profitability

About you

• 5+ years of experience in Customer Success, Project Management, or Account Management roles, preferably in the SaaS space
• Experience with project forecasting, running customer training
• Strong analytical, creative thinking, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment
• You are known for your excellent communication skills. You can communicate across different teams and use different questioning techniques to understand customers' needs
• Building relationships and working within a collaborative team environment is what motivates you
• Experience with reporting and analyzing data and delivering action plans against these results
• ERP, accounts payable, and fintech experience is a plus
• Experience with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) is a plus

Accommodations
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to [e-mail] for assistance.

Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

www.tipalti.com/privacy/job-candidate-privacy-notice/