Technical Operations Manager - South East/London

Royal Mail Group; London; On-site; GBP 40,000 - 80,000

Job description

Technical Operations Manager - South East/London

Location: London

Salary: Competitive salary, London location allowance (if applicable), potential 15% bonus, £6,809 car allowance per annum

Leave: 22.5 days annual leave plus bank holidays

Hours: Full time, 37.5 hours per week

Type: Permanent

Region: To cover the South East and London region

Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1800 sites. We pride ourselves on working to the highest standards of both technical assurance and customer service. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.

We have an exciting opportunity for a Technical Operations Manager to join our team at Royal Mail PFSL to lead and manage first line engineering managers within London and the South East region.

The role
As Technical Operations Manager, you’ll have accountability for the successful delivery of the operational profit & loss for multiple Engineering Disciplines (M&E, Fire & Security, Fabric and Street Furniture), ensuring customer satisfaction and contract performance measures are exceeded, and customer relationships are developed and maintained.

As a key member of the Technical Services team, you will join three other Operational Managers in providing credible leadership for service delivery, employee, customer and unions, and be a driver of safe working practices. You’ll be responsible for the safety and successful operational and profitable contract delivery including identifying root cause issues and reporting on areas of budget avoidable spend and budget P&L variance with associated action plans to address.

Other accountabilities

• Lead, motivate, support and develop a team of Technical Service Managers, ensuring that all people management processes are adhered to and a culture of performance management is fostered.
• Act as a proactive and positive member of the FM Management team, taking the lead on product-wide improvement programmes and projects, ensuring that company programmes of work are rolled out in a consistent manner.
• Undertake the lead role on all customer Technical Services escalations and critical events ensuring regular updates and remedial plans of actions are communicated to affected stakeholders. Ensure compliance with all health and safety legislation and company policy.
• Effectively work with Regional and National union representatives to deliver business change as required.
• Available for managerial escalation out of hours call out rota as required.

About you

• A relevant technical qualification at or above NVQ level 5 and/or a minimum of 5 years operational experience at a relevant leadership level within a building services environment or similar.
• Experience of P&L management, with a proven history of effective cost management and margin achievement.
• Experience of leading, supporting, managing and developing a team of Technical Managers, including undertaking performance management and employee relations issues - attendance management, disciplinary actions.
• Strong analytical skills, with the ability to review and analyse performance data, P&L information etc. to identify and implement improvement areas.
• Strong influencing and presentation skills, with the ability to effectively create and deliver effective written reports and verbal presentations.
• Excellent knowledge of Health, Safety and Compliance legislation relating to the buildings services industry.
• Experience of developing relationships with Trade Unions.

Closing Date: Sunday 6th April. Please note, this advert may close early if the appropriate number of applications has been reached.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare and ensure you have your best examples in mind. Royal Mail Group values both trust and our people.

Royal Mail is proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.