People Operations Assistant

Lush Limited; London; On-site; GBP 60,000 - 80,000

Job description

People Operations Assistant

Application Deadline: 10 April 2025

Department: Retail

Employment Type: Flexible

Location: Oxford Street (Spa Store)

Reporting To: People Operations Lead, Senior Manager, Floor Manager, Trainee Managers

Compensation: £13.85 / hour

Description

People Operations Assistants are responsible for communicating messages to the entire team at Lush Oxford Street as well as keeping employee records, payroll information, holiday allocation, and scheduling. We really mean it when we say, “No two days are the same!” As each day, you’ll provide support for all Sales Assistants and often work alongside management with their duties, including recruitment, events, and note-taking meetings. You will also write up and create a weekly newsletter, keeping all the staff at Oxford Street up to date with everything happening!

This is an office-based role, so we are looking for someone who is confident in using computers.
You will report directly to the People Operations Lead, who will liaise with the management team.

People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience, and you can count on our full support in these endeavours.

Contracts Available:

• Part-time (24-hour contract)
• Full-time (32-40 contract)

Group Interview Date: Monday, 14th of April 2025

Expected to start: Monday, 21st of April 2025

Key Responsibilities

• Ensuring all payroll information is up to date and accurate, including processing timesheets and updating absence records.
• Preparing, updating and communicating daily absences to all relevant team members.
• Managing the staff inbox and phone calls in a timely and professional manner.
• Supporting your colleagues by helping to create a positive, customer-focused work environment.
• Following GDPR guidelines and maintaining confidentiality at all times.
• Having opportunities to coordinate team events such as large-scale training and social events.
• Provide the ultimate staff experience by maintaining staff areas while ensuring we adhere to health and safety guidelines.
• Following skeleton rota structures for our Sales team and publishing Sales weekly rotas.
• Overseeing holiday allocation and ensuring staff take their much-deserved break.
• Writing a weekly newsletter keeping everyone up to date with everything happening at LUSH Oxford Street.
• Diary and Meeting Management.
• Support management with providing clear and accurate notes during meetings whilst maintaining confidentiality.
• Any other tasks as required, depending on the needs of the business.

Skills, Knowledge and Expertise

• Excellent writing skills.
• Confident in communicating both verbally and in writing.
• Organised, proactive, with an eye for detail.
• Ability to juggle multiple tasks, prioritise and delegate.
• Good understanding of Google Drive and using different online systems.
• High standards of professionalism, confidentiality and ethics.
• Flexible working hours.
• Is keen to get stuck in when or wherever needed!

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver)
• Financial childcare support on return to work
• Flexible working

*Please note some of these benefits are based on the length of service