DSA Assessor

Capita; Norwich; Hybrid; GBP 25,000 - 45,000

Job description

Join Capita as a DSA Needs Assessor and be part of our team providing Disabled Students’ Allowance (DSA) services. We work with the Student Loans Company (SLC) to offer a seamless digital experience for students in East England, the Midlands, London, and Wales. Our services include needs assessments, sourcing equipment, training, and ongoing support for around 30,000 university students annually.

Capita has been a trusted provider of DSA needs assessments since 2005, supporting over 75,000 students through our Contact Associates brand.

In this hybrid role, you'll prepare for and conduct DSA needs assessment meetings, complete reports, and travel as needed to meet clients.

This role is initially for a 6-month contract with the possibility of extension.

We welcome applications from diverse backgrounds, especially from Black, Asian, and other ethnic minority communities.

Job title: DSA Assessor

Job Description:

What you’ll be doing:

1. Holding a structured meeting with an individual to identify appropriate study and support strategies to facilitate participation in their study activities including, and where appropriate, Non-Medical Helper (NMH) and travel support.
2. Evaluate the suitability of, and offer advice on appropriate hardware, software, assistive technology, and other aids for each individual.
3. Produce formal written needs assessment reports in an appropriate format and in accordance with relevant guidance and Key Performance Indicators (KPIs).
4. Respond to post-assessment queries received from the customer or relevant Funding Body within the required timeframe.
5. Conduct a review of a customer's needs when requested.

What we are looking for:

1. Extensive knowledge of the DSA funding guidance.
2. An in-depth understanding and current knowledge of a range of relevant Assistive Technology (software and hardware) and its role in addressing challenges across a broad range of disabilities.
3. Exemplary communication skills.
4. Excellent report writing abilities and attention to detail.
5. Adept at working to strict KPIs and producing work of excellent quality.
6. While the role involves independent/lone working, we are seeking team players keen to work collaboratively with colleagues to do their best for our customers.

About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services, and adding value to the UK and local economies.

What’s in it for you?

1. A competitive basic salary.
2. 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
3. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
4. Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
5. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising to health & wellbeing, travel, and technology.
6. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
7. You’ll get the chance to follow your chosen career path anywhere in Capita.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] or call 07784 237318 and we’ll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location: Birmingham, United Kingdom

Time Type: Full time

Contract Type: Fixed Term (Fixed Term)