Revenue Management Specialist Europe

Wyndham Hotels and Resorts, Inc.; London; On-site; GBP 100,000 - 125,000

Job description

Wyndham Hotels & Resorts is now seeking a Revenue Management Specialist Europe to join our team in London, United Kingdom.

Job Summary

The Revenue Management Specialist Europe position’s primary purpose is to serve participating hotels and assist the Team Lead Revenue Management Northern, Western & Southern Europe by monitoring for compliance to established Revenue Management Policies and Best Practices.

They assist in maximising room revenue and growing the RevPAR Index (market share) for each hotel in a portfolio. Key hotel Team Members with whom the Revenue Management Specialist Europe will interact include General Manager, Director of Sales, Revenue Manager, and/or Front Office Manager. Other key Revenue Management stakeholders may include Central Revenue Management Team Members, management company representatives and other Commercial Services Team Members.

The Revenue Management Specialist Europe will be responsible for achieving three primary objectives:

• A trusting relationship with the hotel teams and other key revenue management stakeholders.
• An appropriate Revenue Management strategy, including pricing for all portfolio hotels.
• An alignment with the hotel teams and other key revenue management stakeholders on Revenue Management strategy and pricing.

This will be accomplished by and not limited to audits of existing systems, analysing, managing and maintaining rates and rate codes in RMS, CRS, Lanyon, Property PMS and connected channels.

Successful candidates will be required to provide evidence of the ability to work legally in the United Kingdom.

Responsibilities

• Prepare and hold Monthly, Bi-weekly or Weekly Meetings (according to Service Package) with clients to discuss performance and revenue opportunities, audit and upcoming promotions, and share relevant information.
• Audit existing Property setup to determine if the content is current and if Properties are taking advantage of distributing themselves correctly through the central reservation system.
• Assist internal/property steps toward making changes to rates and inventory, and any downstream distribution channels (in case of exceptions found and in concert with the property leadership), consistent with the Brand Standards, Revenue Management Policies and Best Practices.
• Internally assist designated Managers in the Revenue Management process for complex properties.
• Understand and guide the property and/or RM rate loading process, RFPs and promotions. Ensure that rates are loaded according to Brand Standards. Formulate a plan to improve hotel performance, recommend that plan to the hotel team and implement the approved changes in relevant systems.
• Establish reports with the property teams and demonstrate an understanding of each hotel’s market, unique goals and challenges. Maintain inventory/rate visibility and consistency across all distribution channels according to Brand Standards, Revenue Management Policies and Best Practices.

Complexity

• Decision-making authority is at a low level, although it does facilitate the process for supported hotels and it also increases in specific cases.
• Work consists of routine tasks, processes or operations. The employee selects and applies several clearly prescribed, standard policies and procedures. Requires choosing between a few clear choices or discussing them with a supervisor to solve problems.
• Problems generally involve the selection of standard procedures, organising work and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures.
• Work requires active involvement in projects that results in new ideas or methods. Improved methods generally affect the hotel’s bottom-line performance and immediate department. Alternative courses of action may require supervisor approval.
• Serves as a project team member working to achieve defined goals.
• Requires regular contact with property designated contacts; interaction within the department and periodic contacts with other departments, supplying or seeking information on specialised matters.

The position has a revenue impact as it relates to ensuring that Brand Standards, Revenue Management Policies and Best Practices are adhered to. All these are designed to increase market share, generate incremental revenues and customer loyalty, and increase brand awareness for properties while minimising opportunity costs of not having adequate rates and inventory available for sale across various channels.

Skills

• Must be able to convey information and ideas clearly, both in oral and written communications.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful situations, including the ability to handle property questions and concerns with satisfactory results.
• Must be able to work on multiple tasks.
• Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary with or without supervisor guidance.
• Ability to analyse, interpret and explain statistical data, develop strategies and generate a course of action.
• Must maintain composure and objectivity under pressure.
• Must have the ability to assimilate information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must have effective presentation skills.
• Must have excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others.
• Must be effective at listening, understanding and clarifying the concerns and issues raised by key clients, co-workers and supervisors.
• Must be able to work with and understand financial information, data, and basic arithmetic functions.
• High proficiency with MS Office Programmes and any other systems that may be designated by the company.
• Performs other duties as requested by management.
• Attends meetings/trainings as required by management.

Experience/Certificates/Education

• BA/BS Bachelor’s Degree in Hospitality, Business Administration, Finance or Economics, or a minimum of two (2) years of analytical experience within Revenue Management, Data Management or Reservations, either at hotel or corporate level.
• Hospitality experience in the European Market.
• Has knowledge of office or operational procedures. Performs basic typing/word-processing, bookkeeping, checking of charts or records, and posting of information to a database/spreadsheet, following instructions. Familiarity with MS Office (Excel and Word) is necessary.
• Proficient with PMS, CRS, RMS, Online Channels and BI Tools, and industry-related reporting.
• Fluency in English is a must. Spanish, Italian or French would be beneficial.

Organisational Relationships

The Revenue Management Specialist Europe reports to the Team Lead Revenue Management Northern, Western & Southern Europe.

Company Overview

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.

Job Location

WHG United Kingdom, 4th Floor, 3 Shortlands, Hammersmith, London W6 8DA
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

• Being responsive, respectful and delivering great experiences to our guests, partners and communities.
• Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
• Bringing your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

• Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
• Competitive salary and benefits.
• Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
• A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.