Medical Front Desk Receptionist

Align ENT & Allergy; Greater London; On-site; GBP 20,000 - 30,000

Job description

Greenwich Ear Nose & Throat is currently seeking a friendly and organized Medical Receptionist to join our team. As a Medical Receptionist, you will play a crucial role in providing excellent customer service and ensuring the smooth operations of our practice. You will have the opportunity to work in a supportive and collaborative environment where patient care is our top priority.

Greenwich Ear Nose & Throat is a leading ENT and Allergy practice that is committed to delivering high-quality care to our patients. Our team of dedicated medical professionals focuses on providing personalized treatment plans and compassionate care to improve the health and well-being of our patients.

Responsibilities

1. Greet patients and visitors with a warm and welcoming demeanor.
2. Check-in patients, verify their information, and update electronic medical records accurately.
3. Answer phone calls, address inquiries, and transfer calls to appropriate personnel.
4. Schedule and confirm patient appointments, ensuring efficient time management.
5. Assist patients in completing necessary forms and understanding office policies.
6. Collect patient co-pays, process payments accurately, and maintain proper documentation.
7. Maintain the cleanliness and organization of the reception area.
8. Coordinate with medical staff to optimize patient flow and use of resources.
9. Verify insurance eligibility.

Minimum Requirements

1. High school diploma or equivalent.
2. Previous experience as a receptionist or in a customer-facing role.
3. Excellent communication and interpersonal skills.
4. Strong organizational skills and attention to detail.
5. Proficiency in using computer systems and basic office software.
6. Ability to handle a fast-paced environment and multiple tasks simultaneously.
7. Empathy, compassion, and professionalism in dealing with patients and their families.
8. Ability to work well as part of a team.
9. Reliability and punctuality in attendance.

Benefits

1. 401(k) after a year of service
2. Dental insurance
3. Health insurance
4. Paid time off
5. Vision insurance