Functional Consultant (Microsoft Dynamics 365)

Cloud9; Greater London; Hybrid; GBP 40,000 - 80,000

Job description

Functional Consultant (Microsoft Dynamics 365)

Are you ready to make an impact, driving innovative solutions that optimize business processes? We’re looking for an experienced Microsoft Dynamics 365 Functional Consultant to join our team at Cloud9, where you'll work closely with clients to transform their business operations using Dynamics 365 and Power Platform.

This is an exciting opportunity for someone with strong technical expertise, an analytical mindset, and a passion for helping clients achieve their goals. You’ll collaborate with Sales, Project Management, and Delivery teams to deliver tailored solutions that align with client requirements and drive real business results.

Our Culture

At Cloud9, collaboration and knowledge sharing are at the core of what we do. We value each team member’s contributions and work together to ensure that we continuously grow, innovate, and create outstanding client experiences.

What You’ll Be Doing

Client Engagement & Solution Delivery

• Work closely with clients to gather requirements and understand their business processes.
• Lead client workshops, analyzing business pain points and aligning them with Dynamics 365 and Power Platform capabilities.
• Build and deliver high-quality solutions within agreed timeframes and budgets, ensuring client satisfaction.
• Collaborate with the Sales and Project Management teams to draft project scopes and plans.
• Facilitate system testing and assist with User Acceptance Testing (UAT) to ensure solutions meet client expectations.
• Work with internal teams to design and build solutions, ensuring the quality and effectiveness of delivery.
• Stay updated on new features and functionalities in Dynamics 365 and Power Platform to bring fresh insights into client projects.
• Support the team in identifying and delivering re-usable intellectual property (IP) and product catalogue solutions.

Client Success & Relationship Management

• Proactively manage client relationships, addressing any concerns and ensuring timely delivery of solutions.
• Identify opportunities for further collaboration and growth within existing client accounts.
• Support Sales and Client Success teams with technical expertise and guidance on client queries and issues.

Experience & Skills Required

• Experience working with Microsoft Dynamics 365 Sales and Service modules, with a proven record of deploying and developing solutions.
• Experience in Power Platform – Building apps, workflows, automations, and working with Power BI and AI Builder.
• Creative problem solver with strong analytical skills and the ability to think on your feet to deliver positive results.
• Strong communication skills – Able to engage with clients at all levels and collaborate effectively with cross-functional teams.
• Client-facing experience – Demonstrable ability to build relationships and manage client expectations.
• Continuous learning – Committed to maintaining Microsoft certifications and staying up-to-date with industry trends.

Even Better If You Have:

Microsoft certifications (PL-200, MB-210/220/230) or a willingness to pursue them.

Location & Working Arrangements

• We are based in Brighton, but this role requires 2 days per week on client site in London for a project running until October, and once a week in Brighton after that.
• Flexibility to work remotely for the remaining days, with a focus on collaborative, in-person sessions when needed.

What We Offer

• A Collaborative, Supportive Culture – Work in a close-knit, dynamic team where your ideas matter.
• Professional Development – We invest in your growth with mentorship, training, and clear career progression.
• Comprehensive Benefits – Vitality private dental and medical insurance for peace of mind.
• A Fun, Engaging Environment – A trendy office in Brighton’s famous Lanes, dog-friendly atmosphere, and regular team socials.
• Training in Latest Microsoft Technologies – Stay sharp with continuous learning opportunities and certifications.

Why You’ll Love It Here

At Cloud9, we believe in empowering our people to lead, innovate, and succeed. This is your chance to combine your technical expertise with client-facing responsibilities, while working in a supportive, growth-driven culture. If you’re ready to take the next step in your career and deliver impactful solutions, we’d love to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Business Consulting and Services