Cloud Support Engineer (Content Delivery)

Amazon; London; On-site; GBP 40,000 - 80,000

Job description

Job ID: 2911593 | Amazon Web Services Australia Pty Ltd

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

1. Learn and use groundbreaking technologies.
2. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
3. Interact with leading engineers around the world.
4. Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
5. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
6. Drive customer communication during critical events.
7. Drive projects that improve support-related processes and our customers’ technical support experience.
8. Write tutorials, how-to videos, and other technical articles for the developer community.
9. Work on critical, highly complex customer problems that may span multiple AWS services.

ROLE DESCRIPTION

This role supports and focuses on our Media and Content delivery services such as Cloudfront, Simple email service, Lambda@Edge, Transfer accelerator, AWS Elemental services (Video streaming and Transcoding), Kinesis Video streams, and Elastic Transcoder. Our support engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests.

BASIC QUALIFICATIONS

- Strong understanding of networking protocols: DNS, HTTP, SSL, TCP, and UDP and good Unix/Linux or Windows system administration skills.
- Experience operating and troubleshooting email services using SMTP protocol.
- 3+ years of professional experience.

PREFERRED QUALIFICATIONS

- Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig.
- Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming).
- Knowledge of compressed and uncompressed digital video and audio standards, especially around HEVC, H.264, and MPEG-2 technologies and video packaging and delivery mechanisms such as HLS, DASH, CMAF, RTMP, UDP, and file-based workflows.
- Exposure to OS and networking security concepts and standard methodologies.
- Experience with Cloud architecture patterns and distributed computing concepts.

Acknowledgement of country:
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.