Hotel Front Desk Attendant

Bighornlaw; Belfast; On-site; GBP 10,000 - 40,000

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information.
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
• Bookkeeping: keep accurate records of all hotel guest account information.
• Work with the housekeeping staff to ensure rooms are ready for new guests.
• Field customer complaints when necessary.

Qualifications

• Working knowledge of Google Suite and reservations management systems is beneficial.
• Experience answering telephone calls and troubleshooting stressful situations.
• Must have graduated high school, received a GED or equivalent.
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills.
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.

Compensation

$16 - $18 hourly

About Belfast Hotel

Belfast is an up-and-coming small city situated on picturesque Penobscot Bay. Retaining its New England feel, it has a vibrant waterfront and a historic downtown. Visitors and locals experience festivals, galleries, great dining, and close proximity to outdoor excursions, take a gallery walk, or see one of the many artistic performances that take place throughout the year. As a result, these two properties operate year-round, with summer and autumn being their peak season. The properties themselves are located on Coast Route 1 just north of town.