Global Account Manager - 11 months Fixed Term Contract

HSBC; London; Hybrid; GBP 50,000 - 90,000

Job description

Brand: HSBC

Area of Interest: Investment Banking, Markets, and Research

Location: London, GB, E14 5HQ

Work style: Hybrid Worker

Date: 14 Mar 2025

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced individual to join this team in the role of Global Account Manager for an 11 month Fixed Term Contract. The location for this role can be Edinburgh or London.

The GPS Global Account Manager (GAM) is responsible for the satisfaction of a portfolio of highly complex, Global Payments Solutions (GPS) clients with a global footprint. The GAM is a bespoke client experience point of contact for these select GPS relationships and will be deployed exceptionally for client relationships that require a senior level of support. They will have accountability for their client’s global and regional satisfaction for existing GPS products and services. In addition, they will support the broadening and deepening of HSBC’s relationships with these clients from a commercial perspective through their expertise and support.

The purpose of this role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint. The GAM will function as the client’s focal point of contact for service needs; leading a global/regional “squad” of service professionals to ensure their client’s needs are met in all countries. The GAM will be accountable for the client’s satisfaction with the GPS products and services; providing a positive and professional client experience. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day to day basis.

In this role, you will:

1. Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client’s RHQ/GHQ Treasury and Finance organisation.
2. Be accountable for the identification of opportunities to deliver Client Service excellence locally, regionally, and globally; effectively managing any risks and issues. The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks.
3. Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges etc.)
4. Coordinate global service delivery with counterparts (or designated service contacts) in other regions/countries across HSBC markets and be the central global contact point for service escalation matters.
5. Proactively review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships, and increase wallet share by recommending new products & solutions that will benefit the client’s business operations.
6. Provide analysis and recommendations to senior management on client focus, attrition, and engagement.
7. Maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service-related issues, managing escalations from client’s regional office (RHQ/GHQ).

To be successful in this role you should meet the following requirements:

1. Previous experience working with FIs/Corporates in a sales, relationship, or account management role.
2. Strong knowledge of global cash management and clearing services, products, and techniques.
3. Proven ability to deliver creative and flexible customer solutions.
4. Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances etc.
5. Thrive in a complex matrix environment with several stakeholders with differing goals/expectations.
6. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.
7. Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
8. Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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