Global Account Manager, Team Lead - 11 months Fixed Term Contract

HSBC; London; Hybrid; GBP 60,000 - 100,000

Job description

Brand: HSBC

Area of Interest: Commercial Banking

Location: London, GB, E14 5HQ

Work style: Hybrid Worker

Date: 25 Mar 2025

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced individual to join this team in the role of Global Account Manager, Team Lead for an 11 months Fixed Term Contract.

The purpose of this role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint. The Global Account Manager (GAM) will function as the client’s focal point of contact for service needs; leading a global/regional “squad” of service professionals to ensure their client’s needs are met in all countries.

The GAM will be accountable for the client’s satisfaction with the GPS products and services; providing a positive and professional client experience. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis.

In this role, you will:

1. Lead, coach and manage a team of Account Managers, providing robust performance management through guidance and training.
2. Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client’s RHQ/GHQ Treasury and Finance organisation.
3. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients.
4. Point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology.
5. Proactively review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improving data/payment security, identifying opportunities to streamline client processes, eliminate redundancy, strengthen relationships, and increase wallet share by recommending new products & solutions that will benefit the client’s business operations.
6. Provide analysis and recommendations to senior management on client focus, attrition, and engagement.

To be successful in this role you should meet the following requirements:

1. Previous banking experience working with FIs/Corporates in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names.
2. Strong knowledge of global cash management and clearing services, products, and techniques.
3. Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
4. Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
5. Ability to thrive in a complex matrix environment with several stakeholders with differing goals/expectations.
6. Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.
7. Excellent time management, planning and organization skills with ability to manage multiple time-sensitive tasks.

The base location for this role is Edinburgh or London operating a Hybrid working model.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: