Service Desk Coordinator

Atkinson Moss; Taunton; Hybrid; GBP 25,000 - 30,000

Job description

Atkinson Moss are proud to be representing a fantastic company in Kings Lynn in their search for an efficient, organised, and professional Service Coordinator. The successful candidate will provide support to customers to monitor, manage and allocate service requests.

Key duties include:

1. Log, review, and allocate incoming tickets within agreed SLA's.
2. Effective communication via telephone, email and within the ticket system.
3. Schedule and manage diaries ensuring clients and customers are kept fully up to date.
4. Accurate and up to date data entry/customer information.
5. Provide weekly and monthly reporting.
6. Working closely with other teams and team members to ensure a smooth and consistent service throughout.

Essential Key Skills:

1. Excellent organisational skills.
2. Great customer service and communication skills, verbal and written.
3. Excellent IT skills.
4. Ability to work in a fast-paced environment with a high level of accuracy.

The role is offered on a full-time, permanent basis with flexibility for home working 4 days per week and one in the office, after the initial training period.

Our client offers fantastic benefits and a basic salary up to £30,000 dependant on experience.

If you hold the relevant skills and experience, please apply online in the first instance. If you would like to discuss the role in more detail, please contact Wendy Wakefield or Lesley Freeman at Atkinson Moss.