Customer Service Supervisor

You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are competed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.

Why work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.

Key Responsibilities

• Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi-skilled team within the branch.
• Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety-first culture.
• Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring all areas of the retail counter always conform to health and safety legislation.
• Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
• Ensuring the branch is operationally efficient to deliver a safety-first culture at all times ensuring all retail colleagues complete the relevant E-learning modules.
• Leading a retail team with a customer-first attitude, prompting a customer-focused mindset within the branch ensuring that customer service is at the heart of everything.
• Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
• Maintaining shelf availability through accurate completion of stock movement processes.
• Delivering a customer-first service through efficient pick to manifest times and achieving all service level agreements (SLAs).
• Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
• Minimizing customer effort creating frictionless processes by ensuring a robust Click and Collect process is placed and adhered to.
• Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs.
• Ensuring the retail operations are compliant with the financial audit.

Skills and Experience

• Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
• High levels of focus, energy, and drive.
• Always delivering best in class service to establish customer experience excellence.
• Flexibility of day to day tasks to best support the branch with strategic thinking.

What we offer

• Competitive Salary: We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave: Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth: Unlock personal development and career opportunities across the UK & Europe.
• Pension Contributions: We invest in your future with our contributory pension scheme.
• Life Assurance for Peace of Mind: Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme: Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts: Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks: Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme: Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts: Enjoy exclusive savings on popular brands and products.